Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Oxford Saab have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Oxford Saab
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Oxford Saab 16 May 2012
Richard provides a very good image for Sytner. Always help full always remembers you, polite informative person.
Read more...Oxford Saab 02 May 2012
The staff are all very friendly and welcoming
Read more...Oxford Saab 25 April 2012
My car is always collected from and returned to my place of work which is extremely helpful.
Read more...Oxford Saab 09 April 2012
The reception was both helpful and cheerful.
Read more...Oxford Saab 04 April 2012
superb staff. Richard is really helpful.
Read more...Oxford Saab 04 April 2012
I am always made to feel welcome and the staff always remember I am a long standing customer, eg how many cars I have bought off them.
Read more...Oxford Saab 04 March 2012
We are always made to feel welcome, offered coffee, seat etc. Always polite.
Read more...Oxford Saab 23 February 2012
Always made to feel welcome.
Read more...I would like to mention Richard in particular, who is always professional and represents the company very well
Oxford Saab 23 February 2012
Both on the phone with my first enquiry and subsequently at my visit to the showroom
Read more...Oxford Saab 09 February 2012
Great welcome - feel really at home
Read more...