Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at smart of Milton Keynes have scored a 91% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Smart of Milton Keynes 09 May 2012

David the Salesman was very helpful

Smart of Milton Keynes 03 May 2012

Made to feel welcome, settled in lounge area to wait the hour and a half I was told the work would take. However 2 and a half hours later I was informed that the wrong parts were ordered. I had to return the following day.

Smart of Milton Keynes 11 April 2012

The reception is always cordial and immediate.

Smart of Milton Keynes 28 March 2012

I received excellent service from start to finish from Richard - couldn't be more happy with the way with he deal with me.

Smart of Milton Keynes 28 March 2012

There is someone actually waiting at the door to direct you to wherever/whoever you want to go/see ... this is a nice touch. Everyone offers coffee and there is, generally, a friendly atmosphere but one that still retains a business-like attitude

Smart of Milton Keynes 29 February 2012

At least 3 people asked me if I was being looked after, and if I'd like a cup of coffee while I waited for the very short time before being seen.

Smart of Milton Keynes 24 February 2012

made to feel very welcome when arrived with my car for a service.

Smart of Milton Keynes 05 January 2012

We were made to feel very welcome by all the staff. Nothing seemed to be to much trouble for them.

Smart of Milton Keynes 21 December 2011

Faultless service from start to finish ...Beautiful site, too. It was a shame to leave!