Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at smart of Newcastle have scored a 93% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
smart of Newcastle
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To add a vehicle:
Simply click the 'add to favourites' link on any vehicle.
To remove a vehicle:
Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.
SMART North East Newcastle 18 April 2012
Very friendly welcome by alison who instantly made me feel comfortable.
Read more...SMART North East Newcastle 11 April 2012
Good reception and handover of new smart very professional
Read more...SMART North East Newcastle 11 April 2012
Alison seemed genuinely interested in what I was looking for and the entire experience was about myself rather than her sales. The process was made easy for me through Alison's help and we had fun designing my new car!
Read more...I couldn't have asked for more. She truly has world-class service.
SMART North East Newcastle 10 April 2012
allison was very helpfull, and could not have done any more.
Read more...SMART North East Newcastle 28 March 2012
Alison did all she could to make me feel comfortable.
Read more...SMART North East Newcastle 14 March 2012
Felt very welcome, very professional staff new who i was as i came into the showroom
Read more...SMART North East Newcastle 05 February 2012
The staff are always very helpful in my experience
Read more...SMART North East Newcastle 01 February 2012
brilliantly looked after thanks
Read more...SMART North East Newcastle 26 January 2012
Professional service given by all staff
Read more...SMART North East Newcastle 04 January 2012
I was made to feel welcome but more importantly I was made to feel valued as a customer, and my requirements were listened to and acted upon in a friendly and professional manner.
Read more...