Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at smart of Stockton-On-Tees have scored a 100% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
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To add a vehicle:
Simply click the 'add to favourites' link on any vehicle.
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Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.
SMART North East Stockton 28 March 2012
The continental system of a quick acknowledgement (bonjour/getatag/hello) as soon as you enter even if there is a queue
Read more...SMART North East Stockton 01 February 2012
Very much looked after, nothing forced, very friendly and all questions dealt with, no fuss
Read more...SMART North East Stockton 11 January 2012
Yes, i didnt feel bombarded of pressured. It was very relaxed.
Read more...SMART North East Stockton 30 November 2011
Greeted and told if we needed any information or help to just ask - very friendly
Read more...SMART North East Stockton 02 November 2011
the smart dealer at stockton was very helpful , he went out of his way to provide a good service for myself. a big thank you
Read more...SMART North East Stockton 29 September 2011
Greeted by name, approached as soon as i entered the area
Read more...SMART North East Stockton 28 September 2011
Service staff couldn't have been more obliging
Read more...SMART North East Stockton 20 July 2011
Peter came out welcomed me and introduced me to Smart and explained what the company was about.
Read more...SMART North East Stockton 06 July 2011
Peter Craggs was most helpful and informative. So much so that we bought a smart car having only gone in for advice and information!
Read more...SMART North East Stockton 08 June 2011
I felt welcome once my sales rep found me, but on 3 occasions I stood for nearly 10 minutes before anyone even approached me
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