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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Toyota World Birmingham have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Birmingham) 04 May 2013

Receptionist was very warm and welcoming. Was offered hot drinks and snacks.

Toyota World (Birmingham) 03 May 2013

The Servicing department were extremely efficient and helpful, especially Toby who kept me updated re progress. This was excellent service and most appreciated.

Toyota World (Birmingham) 26 April 2013

Toast, Cappucino and the office was ready as requested, superb.

Toyota World (Birmingham) 24 April 2013

Was greeted by all staff on way to service reception

Toyota World (Birmingham) 17 April 2013

This time I asked them to collect the car from home & deliver it back - all very friendly at my Toyota- whether on phone or in person.

Toyota World (Birmingham) 17 April 2013

Offered a drink and toast. The staff were really friendly and helpful

Toyota World (Birmingham) 10 April 2013

The service was completed in the time they gave me and all of the staff were helpful and friendly at every stage.

Toyota World (Birmingham) 10 April 2013

Receptionist very warm and friendly

Toyota World (Birmingham) 08 April 2013

Excellent service - nice to be called by my name and now have asked to be called first name by team who are so friendly and helpful that Mrs Munbodh seems too formal after so many years but appreciated not being caslled by my christian name in the early days.

Toyota World (Birmingham) 04 April 2013

we always receive a courteous and immediate attention whenever we visit your showroom