Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Toyota World Birmingham have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Birmingham) 15 February 2012

The friendly welcome of a paper and a coffee was much appreciated

Toyota World (Birmingham) 15 February 2012

ovely friendly service

Toyota World (Birmingham) 13 February 2012

The staff at Toyota World are always friendly and welcoming.

Toyota World (Birmingham) 09 February 2012

Very pleansantly greeted by a member of staff giving us a newspaper and asking us if we required any drinks, whilst we waited.for another excellent young lady who had all my details and requirements ready, and went through the procedures for my service and MOT very professionally.

Toyota World (Birmingham) 09 February 2012

The 'welcomer' & coffee on offer is great customer service - I got missed on this visit but it was just chance..

Toyota World (Birmingham) 09 February 2012

Thank you for the Newspaper, very nice touch

Toyota World (Birmingham) 05 February 2012

would like a buzzer or bell on service desk

Toyota World (Birmingham) 27 January 2012

Car collected from home, welcomed