Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Toyota World Bridgend have scored a 93% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.




























Toyota World (Bridgend) 04 February 2012
Provided lift into town and picked me up when car was ready.
Read more...Toyota World (Bridgend) 01 February 2012
A very friendly and attentive team
Read more...Toyota World (Bridgend) 26 January 2012
Greeted with friendly smiles, informative with details.
Read more...Toyota World (Bridgend) 25 January 2012
very polite and efficent staff
Read more...Toyota World (Bridgend) 18 January 2012
very friendly and welcoming
Read more...Toyota World (Bridgend) 04 January 2012
you even provided toast and marmalade for my missed breakfast!
Read more...Toyota World (Bridgend) 30 December 2011
Welcoming atmosphere in reception when leaving the car and when picking it up.
Read more...Toyota World (Bridgend) 22 December 2011
Always welcoming & friendly
Read more...Toyota World (Bridgend) 15 December 2011
Excellent welcome service. Offered refreshments as soon as I arrived and throughout the time I was waiting.
Read more...Toyota World (Bridgend) 10 December 2011
The free coffee was appreciated. A few current newspapers to read would have been nice.
Read more...