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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

  1. Did we make you feel welcome?
  2. Did we treat you fairly?
  3. Did we fully understand your requirements?
  4. Did you enjoy dealing with us?
  5. Do you intend on using our services again?

During the last three months the team at Toyota World Bridgend have scored a 93% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Bridgend) 04 February 2012

Provided lift into town and picked me up when car was ready.

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Toyota World (Bridgend) 01 February 2012

A very friendly and attentive team

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Toyota World (Bridgend) 26 January 2012

Greeted with friendly smiles, informative with details.

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Toyota World (Bridgend) 25 January 2012

very polite and efficent staff

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Toyota World (Bridgend) 18 January 2012

very friendly and welcoming

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Toyota World (Bridgend) 04 January 2012

you even provided toast and marmalade for my missed breakfast!

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Toyota World (Bridgend) 30 December 2011

Welcoming atmosphere in reception when leaving the car and when picking it up.

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Toyota World (Bridgend) 22 December 2011

Always welcoming & friendly

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Toyota World (Bridgend) 15 December 2011

Excellent welcome service. Offered refreshments as soon as I arrived and throughout the time I was waiting.

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Toyota World (Bridgend) 10 December 2011

The free coffee was appreciated. A few current newspapers to read would have been nice.

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To add a vehicle:

Simply click the 'add to favourites' link on any vehicle.

To remove a vehicle:

Simply view all of your favourites, by clicking the 'view all favourites' link above, then click the 'remove' link on any vehicle in the list.

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