Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Toyota World Bristol North have scored a 94% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Bristol North) 16 May 2012

Reception staff very helpful.

Toyota World (Bristol North) 09 May 2012

We usually have our car collected from, and returned to my wife's place of work - the driver phones the day before to remind us of the appointment and is extremely polite, friendly and helpful. This service is brilliant!

Toyota World (Bristol North) 25 April 2012

Normal hello & what can I do for you !!!

Toyota World (Bristol North) 25 April 2012

staff extremely welcoming & helpful

Toyota World (Bristol North) 25 April 2012

Friendly receptionist, was offered refreshment straight away

Toyota World (Bristol North) 18 April 2012

I was impressed by the attention to detail,
especially particular requests of mine.

Toyota World (Bristol North) 13 April 2012

I actually forgot to bring my car in so had a very polite call reminding me. I was able to bring my car in late morning, the hire care was waiting and my car was finished by the end of the day. Brilliant service

Toyota World (Bristol North) 11 April 2012

Although busy, the service was satisfactory

Toyota World (Bristol North) 11 April 2012

Your sales advisor Ben was very helpful and courteous in our dealings and in taking us to cribbs causeway,this is the second time i have dealt with him and would be pleased to do so again.

Toyota World (Bristol North) 06 April 2012

Offered a courtesy car as a matter of course, nice one!