Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Toyota World Bristol South have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Toyota World Bristol South
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Toyota World (Bristol South) 15 February 2012
I was allowed in to the reception area before the show room had even opened! Plently of coffee and WiFi access - thank you!
Read more...Toyota World (Bristol South) 14 February 2012
Good time given to answering my questions
Read more...Toyota World (Bristol South) 10 February 2012
Extremely pleasant from the moment we walked through the door.
Read more...Toyota World (Bristol South) 09 February 2012
Very friendly staff, and very efficient service.
Read more...Toyota World (Bristol South) 01 February 2012
Yes very welcome but not overpowering
Read more...Toyota World (Bristol South) 27 January 2012
staff are excellent
Read more...Toyota World (Bristol South) 26 January 2012
A very welcoming Garage
Read more...Toyota World (Bristol South) 26 January 2012
All the staff make you feel welcome, both when I drop the car off and when I pick it up, and offered to make me a drink both times.
Read more...Toyota World (Bristol South) 25 January 2012
I was made to feel very welcome and all staff were very helpful
Read more...Toyota World (Bristol South) 18 January 2012
greeted immediatly with a smile and shown to service area,offered a drink while the receptionist found someone from the service dept to serve me
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