Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Toyota World Cardiff have scored a 96% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Toyota World Cardiff
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Toyota World (Cardiff) 10 February 2012
Coffee and biscuits were offered to us as soon as we arrived.Also we were supplied with transport to Cardiff centre which was appreciated and the driver was very polite and turned up at time agreed.
Read more...Toyota World (Cardiff) 09 February 2012
the lady who dealt with me was first class and should be praised for doing a great job.
Read more...Toyota World (Cardiff) 09 February 2012
I was greeted by a member of staff as soon as I walked through the door, who showed me to the service reception. That was nice.
Read more...Toyota World (Cardiff) 05 February 2012
Always warmly greeted and offered tea or coffee whilst waiting in the seating area
Read more...Toyota World (Cardiff) 03 February 2012
Did not feel pressured into making a purchase.
Read more...Toyota World (Cardiff) 01 February 2012
They were very attentive and helpful.
Read more...Toyota World (Cardiff) 25 January 2012
Lovely cup of coffee- early in the morning!!!!
Read more...Toyota World (Cardiff) 25 January 2012
Welcomed by several members of staff
Read more...Toyota World (Cardiff) 21 January 2012
Very friendly atmosphere
Read more...Toyota World (Cardiff) 19 January 2012
Excellent, professional customer service
Read more...