Toyota Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Toyota, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Toyota, simply click here to contact us.

"Excellent from start to finish" Toyota World Solihull

It is impossible to improve on an already excellent service. From my initial visit right through to driving away in my purchase, my satisfaction was 110%. Even today I received a telephone call from the Sales Executive Dipak, whose attitude, commitment and unfailing assistance were excellent from start to finish. He is a credit to the company.

"Pleasurable Experience" Toyota World Solihull

Thank you Dipak so very much for making the purchase of our New Toyota Avensis such a pleasurable experience.

"Made to feel Welcome" Toyota World Solihull

We only came in to look at the new Toyota models; however because of the interest Dipak showed in both us as potential customers and in the car itself, we decided to go ahead and place an order that afternoon. Buying a car means a certain amount of anxiety, but Dipak and your Business Manager, Chris Coates, made us feel very comfortable about the purchase. They took us through each stage carefully and explained all the options very clearly. So thank you to your staff for the valuable advice we were offered and the excellent care and attention we were shown.

"Excellent Service, far superior than our local dealer" Toyota World Solihull

Excellent level of service. Far superior to the our local dealer who was our first port of call and already knew us as current Rav4 owners. We will travel to Solihull in future where possible for servicing.

"Everyone was really helpful and considerate" Toyota World Solihull

We would like to thanks Chris Coates for all the help he gave to us when purchasing our car. Everyone was really helpful and considerate which was very much appreciated.

"The staff at Toyota World were courteous and helpful" Toyota World Solihull

We had decided to view the Toyota RAV4 at Toyota World Solihull, as I have owned one for the past eight years and eventually decided to trade mine and my husband's Supra in having had very little trouble with either cars. I would like to say how courteous and helpful the staff were at Toyota World Solihull from the minute we entered the showroom. I would particularly like to mention Mike Kurta, who explained everything about the car in great detail; this helped to reassure us that by purchasing another RAV4 we had made the right decision. We would certainly have no hesitation in recommending Toyota World Solihull to others.

"A HUGE thank you!" Toyota World Solihull

I just wanted to say a HUGE thank you to your team for the absolutely fantastic service I have received over the past few days. I have recently moved to the area and called on Monday in a bit of a panic due to some horrible noises the car was making. From the very first phone call your team were nothing short of superb - I was booked in for the Tuesday morning, received a very warm welcome from the ladies on reception, and Wayne continued to provide fantastic service right until I picked up my car yesterday evening (thankfully now noise free). I admit that I have always been wary of using dealerships to fix my car due to the potentially higher costs BUT it has been worth every single penny, and I would not hesitate to (a) use you again, and (b) recommend you to anyone else. Please pass my thanks on to Wayne and the team. Kind regards, Lou Walsh

"Excellent Service!" Testimonial05Apr11

Hi Martin, I am writing to inform you of the excellent service we recevied from Vicki Hibbard today when visited Toyota World Solihull, she is very polite and always greets us with a big smile. Vicki is a credit to your organisation and always makes our visit a pleasant one. Thank you Vicki. If you could kindly thank Vicki personally on our behalf then this would be immensly appriciated. Kind Regards Athar Faraz

"Made to feel at home" Toyota World Newport

How can you improve on a place where I was made to feel at home and part of a large happy family?

"Outstanding Service!" Testimonial25May11

Dear Mr Hale,

I would like to bring to your attention the outstanding service I have received from the Staff at Toyota World.

My car has been serviced by your garage for the last 3 years and on each occasion I have been more than satisfied by the customer service. Staff have been welcoming and friendly and I have been made to feel a valued customer. I have just had another service and MOT and once again the service and care from Wayne and the team was superb.

On 3 occasions I have had to 'call in ' to the garage with small problems ie: to have a bulb changed or wiper blade. My problem has been dealt with immediately and by such friendly Staff. Nothing was too much trouble.

John Hodgetts came to my rescue when my brake light failed. John came out to replace it for me but had a slight mishap losing the bulb holder down the rear trim!!Straight away I was offered a drink while he sorted my problem. Thankyou John.

You have an excellent team and I would appreciate you passing on my thanks for their hard work and outstanding customer service. Thankyou.

Yours sincerely

Susan Allen

"Excellent from start to finish" Toyota World Solihull

"Nice work!" Toyota World Solihull

I get the feeling Toyota (and Solihull in particular) are trying really hard to show the recent recall issues are a one-off and their reputation is intact. Nice work! Mr Morgan

"Attention to detail - outstanding" Toyota World Tamworth

Thank you for the excellent service provided on my recent purchase of a Toyota Yaris TR. Special mention must be given to Rob Taylor for his attention to detail and personal service which really was outstanding. I would not hesitate to recommend your dealership and wish you all success for the future.

"I would give a 5-star rating" Toyota World Tamworth

It is rare to come across a car dealership that offers good service coupled with informative and courteous staff, but this is what I found when I visited Toyota World in Tamworth. Mr first contact John Tabony, Sales Executive was extremely helpful and he spent a lot of time going through all the details of the Motability Scheme. The whole process went very smoothly from start to finish and this is due to John and all the staff. I would definitely give them all a "5-star rating". I have no hesitation in recommending Toyota World and all the staff. I will certainly return when I have to renew my car in three years time.

"Hospitable and friendly" Toyota World Tamworth

To all the staff at Toyota World Tamworth and an extra special thank you to John, Andy and the Service team for their very hospitable and friendly service. We have been very well treated with your professionalism and your honesty. We would certainly recommend Toyota Tamworth to anyone.

"A pleasure and joy to deal with your Sales Executive" Toyota World Tamworth

I collected my Yaris recently and would like to say how pleased I am with the vehicle so far and also to take the opportunity to sincerely thank Craig Hitchin for all of his help and willingness to assist in my purchase. Craig was a pleasure and joy to deal with and is certainly a credit to your team and Toyota - if only all sales personnel were of his calibre. I would have no hesitation in recommending Toyota to any of my friends.

"I was so impressed with the willingness of your staff to assist me" Toyota World Tamworth

I found myself locked out of my car recently whilst the car was running; after much thought, I walked over to your dealership and told the lady in the service waiting area of my plight. She was very compassionate and without hesitation said he would call Sean to see what he could do. Sean offered to come over and have a look and in a very short time had thought of a solution and managed to get into my car. I am so impressed with the willingness of your staff to assist me and for the lovely manner in which Sean dealt with my stressful situation.

I have told my colleagues of what happened and they knew instantly who Sean was as he has given them excellent customer service too. He has a 'can do' attitude that is rare and admirable in these times. I would like to congratulate you on an excellent member of your team in Sean; he does your dealership proud.

"Enjoyable and straightfoward experience" Toyota World Tamworth

We would like to thank Craig Hitchin for all his help when buying our lovely new Corolla Verso. The whole experience was great, the process made very straightforward and enjoyable by Craig. I would definitely have no hesitation in recommending him to anyone! The car is going very well and we are just delighted. Thanks again.

"Friendly and Respectful!" Toyota World Tamworth

Luke gave us excellent information on the product. Friendly and respectful young man. Kept us informed on what was happening with the car right up to the delivery. Showed us around the vechile and how to use the sat nav and bluetooth. Would return back to Toyota to see Luke, lovely personality - Mrs Baker

"Thank you to all your staff" Toyota World Tamworth

I would like to congratulate you on the efficiency and courtesy of you staff. We recently took delivery of our new Yaris, the advice and experience given from our Sales Executive Craig helped us a great deal, he also kept us informed on delivery. When experiencing some difficulty with the Multi-mode we had two tutorials with Sean in service -he was very patient. We would also like to say how nice it is to be greeted by Dee - who is always cheerful and bright. Once again thank you to all your staff.

"Wonderful!" Toyota World Tamworth

I have just collected my car after it's first (free) service. My verdict on Toyota: Wonderful car, Wonderful service, Wonderful staff! Dr Phil Taylor

"Tamworth Team are excellent" Toyota World Tamworth

The Tamworth team are excellent from senior management (Andy) to John Tabony (Sales). A pleasure to deal with, for all-round customer service.

"Best garage" Toyota World Tamworth

Toyota Tamworth is the best garage I have ever used in more than 50 yrs of motoring, what more can I say?

"Best I’ve encountered" Toyota World Tamworth

I have bought 15 cars privately, the last five being new cars from VW, Honda, Audi and another Toyota dealership. My Sales rep for this purchase, Anthony, was the best I’ve encountered in terms of his approach to the customer. I would ask for him if purchasing another car, probably next year.

"I was very impressed with the service received from Sales Executive, Fareed Mulla" Toyota World Birmingham

I would like to commend Fareed Mulla with the excellent service we received when we recently had a test drive in the Toyota Yaris. Nothing was too much trouble for him and he was courteous and helpful at all times, offering helpful suggestions without being 'pushy'. I could not speak too highly of Fareed and his attitude and feel he is a credit to your sales team.

"The best experience I have received from any car dealership" Toyota World Birmingham

I would like to thank both Fareed and Mike for the professional way in which you transacted the sale of the RAV4. I have purchased many cars both for personal and business use and I can say that the experience of buying from Toyota and you both was the best I have experienced from any Car Dealership. It is my intention to come and see you both to extend my thanks personally.

"Our appreciation to your Staff" Toyota World Birmingham

Oliver Lloyd is the one we thank the most, simply because he has put so much in for us since we decided to buy our new car. He was informative, friendly and most helpful. Mike Bowd (Finance) was also extremely helpful and we were pleased with the knowledgeable advice he has given us. Toby (Service) dealt with us recently when we bought our Corolla T-Spirit in for service. He kept us informed of developments and was understanding, respectful and prompt. If only all employees in the Motor Trade were as good as these three.

"Very impressed" Toyota World Bristol South

Thanks to all for an excellent job. This is my first Toyota and I am very impressed with the whole team, the after care is superb.

"Quite an eye opener" Toyota World Bristol South

Whilst looking around different garages it was quite an eye opener of how pushy some sales staff can be. That is what I liked about Toyota World in Brislington, there was no pressure and the whole experience was a delight.

"Wonderful experience!" Toyota World Bristol South

Very welcoming, no need to wait, we were immediately greeted by Mike. We have never known such a wonderful experience buying a car. We were made to feel very special and the effort that the dealership put in for us was truly amazing - Mr Wilmot

"Much valued effort" Toyota World Birmingham

I would like to thank Mike Bowd and Rebecca Browning for your suggestions and efforts undertaken, in helping me obtain my car before the due date. Your much valued effort has saved me from a lot of inconveniences. The matter was dealt with very efficiently.

"Stress free" Toyota World Birmingham

Your Sales Executive was excellent and made the whole experience stress free and enjoyable.

"Hospitable and well-informed staff!" Toyota World Birmingham

An impressive standard of professional service delivered by hospitable and well-informed staff. I don't think I'll be going any place else soon. Mrs Patrick

"Excellent After Sales Service" Toyota World Birmingham

I would just like to thank the staff at Toyota World, The Fort, Birmingham, especially Saj. Any problems have been dealt with efficiently and I have been provided with an excellent after sales service.

"Our appreciation to your Staff" Toyota World Birmingham

"Most pleasurable experience" Toyota World Birmingham

I had work done on my car today and was very impressed with the efficiency and professionalism of Debbie Perry and Jayne Snelson. Over a period of time I have been impressed with the manner and attitude of Jayne and thought she was a one-off in your organisation. However I was pleasantly surprised to find that Debbie Perry also seems committed to excellent customer service. From Debbie at the desk, to the Technicians, sales staff to stores; all of whom have made it a most pleasurable experience for me to part with money for a “job well done.”

"Consummate professional" Toyota World Newport

Richard Evans exceeds ‘excellent’. Consummate professional and a lovely guy.

"Extremely happy" Toyota World Bristol North

We were extremely happy with how we were treated and the level of service that we received when we brought our car in for service.

"Could not do enough for us" Toyota World Newport

Shaun Barnett our Sales Executive was excellent; he could not do enough for us and even delivered the car to our house for us. We cannot fault him at all and would definitely go to him again for any future purchases.

"I loved coming in and having a chat!" Toyota World Newport

You come away from dealing with Shaun like you have made a new friend. You chat away to him and the young girl, meeter greeter, telling them about yourself and learning about them. I loved coming in and having a chat. I will definitely come back in to deal with Shaun and will use Service at the moment as the dealership is convenient - Miss Williams

"They couldnt have been more welcoming!" Toyota World Bristol North

Very welcome by every member of the team that I met! John Hope remembered me from two years ago. Also as I returned on different days to the salesroom, everybody including the receptionist remembered who I was! Also I was always offered tea or coffee and always had prompt attention. They couldn't have been more welcoming! As a lady on my own, they went at my pace and answered, unbiasely my concerns, felt I was seeking advice from friends! One of the reasons I will come back to the dealership! Dr Wilson.

"Pleasure to deal with" Toyota World Bristol North

Overall service received was excellent. Simon Newman was a pleasure to deal with and did his utmost to ensure we were happy with our car. I would recommend Simon and Toyota World to anyone. Thank you for your excellent efforts.

"Completely Professional." Toyota World Bristol North

The members of the team that I met were corteous, friendly and at all times completely professional.

"Extremely happy" Toyota World Bristol North

We were extremely happy with how we were treated and the level of service that we received when we brought our car in for service.

"Felt valued and looked after" Toyota World Cardiff

Very friendly, professional and considerate staff. I felt valued and looked after and wish that only more companies were like this.

"I don't think I'll be going any place else soon!" Toyota World Cardiff

An impressive standard of professional service delivered by hospitable and well-informed staff. I don't think I'll be going any place else soon - Mrs Patrick

"Whole experience was very pleasant" Toyota World Cardiff

I would like to say how impressed I was with your Cardiff centre and staff when I had my car serviced there this morning. The whole experience was very pleasant and I was very impressed with the treatment I received and the pleasant manner of your staff. I will definitely be returning to your Cardiff centre.

"Excellent!" Toyota World Cardiff

I have just purchased 5 Prius from Toyota World Cardiff and the service and assistance was excellent. Bethan Dowell, Business Centre Manager, was extremely helpful in setting up the Toyota National deal for the Company. Martyn Johnson, Lightbridge Support Services Ltd