Toyota World Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Toyota World, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Toyota World, simply click here to contact us.

"Pleasurable Experience" Toyota World Solihull

Thank you Dipak so very much for making the purchase of our New Toyota Avensis such a pleasurable experience.

"Made to feel Welcome" Toyota World Solihull

We only came in to look at the new Toyota models; however because of the interest Dipak showed in both us as potential customers and in the car itself, we decided to go ahead and place an order that afternoon. Buying a car means a certain amount of anxiety, but Dipak and your Business Manager, Chris Coates, made us feel very comfortable about the purchase. They took us through each stage carefully and explained all the options very clearly. So thank you to your staff for the valuable advice we were offered and the excellent care and attention we were shown.

"The staff at Toyota World were courteous and helpful" Toyota World Solihull

We had decided to view the Toyota RAV4 at Toyota World Solihull, as I have owned one for the past eight years and eventually decided to trade mine and my husband's Supra in having had very little trouble with either cars. I would like to say how courteous and helpful the staff were at Toyota World Solihull from the minute we entered the showroom. I would particularly like to mention Mike Kurta, who explained everything about the car in great detail; this helped to reassure us that by purchasing another RAV4 we had made the right decision. We would certainly have no hesitation in recommending Toyota World Solihull to others.

"Excellent from start to finish" Toyota World Solihull

It is impossible to improve on an already excellent service. From my initial visit right through to driving away in my purchase, my satisfaction was 110%. Even today I received a telephone call from the Sales Executive Dipak, whose attitude, commitment and unfailing assistance were excellent from start to finish. He is a credit to the company.

"Excellent from start to finish" Toyota World Solihull

"Could not do enough for us" Toyota World Newport

Shaun Barnett our Sales Executive was excellent; he could not do enough for us and even delivered the car to our house for us. We cannot fault him at all and would definitely go to him again for any future purchases.

"Whole experience was very pleasant" Toyota World Cardiff

I would like to say how impressed I was with your Cardiff centre and staff when I had my car serviced there this morning. The whole experience was very pleasant and I was very impressed with the treatment I received and the pleasant manner of your staff. I will definitely be returning to your Cardiff centre.

"Made to feel at home" Toyota World Newport

How can you improve on a place where I was made to feel at home and part of a large happy family?

"Consummate professional" Toyota World Newport

Richard Evans exceeds ‘excellent’. Consummate professional and a lovely guy.

"I would give a 5-star rating" Toyota World Tamworth

It is rare to come across a car dealership that offers good service coupled with informative and courteous staff, but this is what I found when I visited Toyota World in Tamworth. Mr first contact John Tabony, Sales Executive was extremely helpful and he spent a lot of time going through all the details of the Motability Scheme. The whole process went very smoothly from start to finish and this is due to John and all the staff. I would definitely give them all a "5-star rating". I have no hesitation in recommending Toyota World and all the staff. I will certainly return when I have to renew my car in three years time.

"Hospitable and friendly" Toyota World Tamworth

To all the staff at Toyota World Tamworth and an extra special thank you to John, Andy and the Service team for their very hospitable and friendly service. We have been very well treated with your professionalism and your honesty. We would certainly recommend Toyota Tamworth to anyone.

"Enjoyable and straightfoward experience" Toyota World Tamworth

We would like to thank Craig Hitchin for all his help when buying our lovely new Corolla Verso. The whole experience was great, the process made very straightforward and enjoyable by Craig. I would definitely have no hesitation in recommending him to anyone! The car is going very well and we are just delighted. Thanks again.

"Attention to detail - outstanding" Toyota World Tamworth

Thank you for the excellent service provided on my recent purchase of a Toyota Yaris TR. Special mention must be given to Rob Taylor for his attention to detail and personal service which really was outstanding. I would not hesitate to recommend your dealership and wish you all success for the future.

"Tamworth Team are excellent" Toyota World Tamworth

The Tamworth team are excellent from senior management (Andy) to John Tabony (Sales). A pleasure to deal with, for all-round customer service.

"Excellent Service, far superior than our local dealer" Toyota World Solihull

Excellent level of service. Far superior to the our local dealer who was our first port of call and already knew us as current Rav4 owners. We will travel to Solihull in future where possible for servicing.

"Everyone was really helpful and considerate" Toyota World Solihull

We would like to thanks Chris Coates for all the help he gave to us when purchasing our car. Everyone was really helpful and considerate which was very much appreciated.

"Best garage" Toyota World Tamworth

Toyota Tamworth is the best garage I have ever used in more than 50 yrs of motoring, what more can I say?

"Best I’ve encountered" Toyota World Tamworth

I have bought 15 cars privately, the last five being new cars from VW, Honda, Audi and another Toyota dealership. My Sales rep for this purchase, Anthony, was the best I’ve encountered in terms of his approach to the customer. I would ask for him if purchasing another car, probably next year.

"The best experience I have received from any car dealership" Toyota World Birmingham

I would like to thank both Fareed and Mike for the professional way in which you transacted the sale of the RAV4. I have purchased many cars both for personal and business use and I can say that the experience of buying from Toyota and you both was the best I have experienced from any Car Dealership. It is my intention to come and see you both to extend my thanks personally.

"Our appreciation to your Staff" Toyota World Birmingham

Oliver Lloyd is the one we thank the most, simply because he has put so much in for us since we decided to buy our new car. He was informative, friendly and most helpful. Mike Bowd (Finance) was also extremely helpful and we were pleased with the knowledgeable advice he has given us. Toby (Service) dealt with us recently when we bought our Corolla T-Spirit in for service. He kept us informed of developments and was understanding, respectful and prompt. If only all employees in the Motor Trade were as good as these three.

"Completely satisfied" Toyota World Bridgend

I have been going to Toyota World in Bridgend for many years for my purchases and aftersales requirements and I have always been nothing short of completely satisfied.

"I was very impressed with the service received from Sales Executive, Fareed Mulla" Toyota World Birmingham

I would like to commend Fareed Mulla with the excellent service we received when we recently had a test drive in the Toyota Yaris. Nothing was too much trouble for him and he was courteous and helpful at all times, offering helpful suggestions without being 'pushy'. I could not speak too highly of Fareed and his attitude and feel he is a credit to your sales team.

"Excellent After Sales Service" Toyota World Birmingham

I would just like to thank the staff at Toyota World, The Fort, Birmingham, especially Saj. Any problems have been dealt with efficiently and I have been provided with an excellent after sales service.

"Much valued effort" Toyota World Birmingham

I would like to thank Mike Bowd and Rebecca Browning for your suggestions and efforts undertaken, in helping me obtain my car before the due date. Your much valued effort has saved me from a lot of inconveniences. The matter was dealt with very efficiently.

"Stress free" Toyota World Birmingham

Your Sales Executive was excellent and made the whole experience stress free and enjoyable.

"Our appreciation to your Staff" Toyota World Birmingham

"Most pleasurable experience" Toyota World Birmingham

I had work done on my car today and was very impressed with the efficiency and professionalism of Debbie Perry and Jayne Snelson. Over a period of time I have been impressed with the manner and attitude of Jayne and thought she was a one-off in your organisation. However I was pleasantly surprised to find that Debbie Perry also seems committed to excellent customer service. From Debbie at the desk, to the Technicians, sales staff to stores; all of whom have made it a most pleasurable experience for me to part with money for a “job well done.”

"Completely Professional." Toyota World Bristol North

The members of the team that I met were corteous, friendly and at all times completely professional.

"Extremely happy" Toyota World Bristol North

We were extremely happy with how we were treated and the level of service that we received when we brought our car in for service.

"Felt valued and looked after" Toyota World Cardiff

Very friendly, professional and considerate staff. I felt valued and looked after and wish that only more companies were like this.

"Extremely happy" Toyota World Bristol North

We were extremely happy with how we were treated and the level of service that we received when we brought our car in for service.

"Pleasure to deal with" Toyota World Bristol North

Overall service received was excellent. Simon Newman was a pleasure to deal with and did his utmost to ensure we were happy with our car. I would recommend Simon and Toyota World to anyone. Thank you for your excellent efforts.

"Staff were superb" Toyota World Bridgend

The level of service I received at Toyota World Bridgend is like nothing I have experienced before at a garage. The staff were superb, courteous and genuine, the waiting area comfortable and clean and I actually enjoyed the experience of taking my car for a service.

"Personal customer service" Toyota World Bridgend

Always a pleasure to visit Toyota World Bridgend. Exceptional, friendly and personal customer service. Excellent quality of vehicles.

"Very impressed" Toyota World Bristol South

Thanks to all for an excellent job. This is my first Toyota and I am very impressed with the whole team, the after care is superb.

"Quite an eye opener" Toyota World Bristol South

Whilst looking around different garages it was quite an eye opener of how pushy some sales staff can be. That is what I liked about Toyota World in Brislington, there was no pressure and the whole experience was a delight.