Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Toyota World Newport have scored a 98% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Toyota World Newport
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Toyota World (Newport) 12 February 2012
The offer of a cup of coffee was much appreciated and I was made to feel that the reception staff had all the time needed to deal with me.
Read more...Toyota World (Newport) 09 February 2012
staff always v friendly and cheerful
Read more...Toyota World (Newport) 09 February 2012
Very welcome. Vivianne (in call centre) bent over backwards to fit my car in for the next day, because of my mistake - going over service mileage.
Read more...The people on service reception were all polite and helpful.
The young meeter greeter/receptionist even remembered a conversation we had had 6 months or more.
Toyota World (Newport) 07 February 2012
appreciate the cllection and return of my car
Read more...Toyota World (Newport) 27 January 2012
The staff at Toyota Newport have always made me feel welcome. There are hot drinks available whenever you want, and the staff are friendly and welcoming.
Read more...Toyota World (Newport) 25 January 2012
Very helpful and collected my car to suit my timings
Read more...Toyota World (Newport) 25 January 2012
Was made a delicious cup of coffee
Read more...Toyota World (Newport) 22 January 2012
Nice reception, staff on hand to welcome me.
Read more...Toyota World (Newport) 21 January 2012
very quick and extremely helpful
Read more...Toyota World (Newport) 11 January 2012
Nicola and Phil at reception always make you feel welcome. Always helpful. Nicola was able to give an estimate of when the service etc would be finished which allowed me to pop into Newport and return in time to pick the car up. It was a very good estimate. Even when Phil wasn't at reception he always made an effort to have a chat and be pleasant. (Ex-pupil).
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