Customer Satisfaction Survey
We are passionate about customer service
We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.
We ask five simple questions:
- Did we make you feel welcome?
- Did we treat you fairly?
- Did we fully understand your requirements?
- Did you enjoy dealing with us?
- Do you intend on using our services again?
During the last three months the team at Toyota World Solihull have scored a 99% positive response to all of these questions.
We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:
Did we make you feel welcome?
We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.
Toyota World Solihull
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Most Popular Searches
Toyota World (Solihull) 09 February 2012
Sincerity came across strongly
Read more...Toyota World (Solihull) 09 February 2012
Extremely efficient (Harry), made me feel important.
Read more...Toyota World (Solihull) 09 February 2012
A very pleasant staff in a modern comfortable environment. Coffee delicious! What make?
Read more...Service Mechanic very good indeed, helpful and informative.
Toyota World (Solihull) 09 February 2012
All ways recieved a warm welcome & a nice cup of coffee
Read more...Toyota World (Solihull) 09 February 2012
I actually had the collect your car service but staff from the receptionist to the service co-ordinator to the man who collected and delivered my car were all courteous and helpful
Read more...Toyota World (Solihull) 01 February 2012
This is the first time we have used the garage and the service was superb all the way. Thanks.
Read more...Toyota World (Solihull) 11 January 2012
Excellent service as usual.
Read more...Well done!
Toyota World (Solihull) 03 January 2012
The overall service received at Shirley is very good
Read more...Toyota World (Solihull) 15 December 2011
Showroom was warm and clean. Drinks available. Staff knowledgeable. I was not informed that there was a charge for the insurane on the loan car, but this was quickly sorted and an apology given.
Read more...Toyota World (Solihull) 08 December 2011
All arrangements were made over the telephone
Read more...