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Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Toyota World Tamworth have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Tamworth) 02 May 2013

I TOOK DELIVERY OF A NEW TOYOTA VERSO WHICH I AM DELIGHTED WITH. THE WHOLE EXPERIENCE OF DEALING WITH TOYOTA TAMWORTH WAS EXCELLENT. THE SALESMAN, STEVE , GAVE FIRST CLASS SERVICE, AND THE HANDOVER WAS SPECTACULAR. VERY PLEASED INDEED.

Toyota World (Tamworth) 25 April 2013

Yes very welcoming a nice touch with the toast

Toyota World (Tamworth) 24 April 2013

Staff all very helpful

Toyota World (Tamworth) 15 April 2013

Friendly and highly welcoming staff, couldn't do enough for you. Would highly recommend.

Toyota World (Tamworth) 12 April 2013

Because we own 2 toyota's and visit the dealership regularly, we are quite well known by several members of staff/

Toyota World (Tamworth) 11 April 2013

Our salesman was very good and knowledgeable, he listened to our requirements and remembered them quoting them back to us often, he tailored he slick sales spiel to our requirements. two days later he still remembered our names and every requirement, a very competant sales man.

Toyota World (Tamworth) 10 April 2013

Adam the salesman I met was very pleasant and helpful.

Toyota World (Tamworth) 04 April 2013

Always a friendly smile and a nice cuppa.

Toyota World (Tamworth) 03 April 2013

There is nevertheless a sense that the welcome will involve waiting even though you have an appointment for which you are on time.

Toyota World (Tamworth) 28 March 2013

Having a member of staff on the floor specifically to meet, greet and direct customers is a great idea. Member of staff was efficient and friendly ( as indeed were all members of staff in the service area).