Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Toyota World Tamworth have scored a 95% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Toyota World (Tamworth) 15 February 2012

Steve was very good when we initially called on Saturday afternoon and agreed to purchase the car. However, regrettably there were problems with incorrect paperwork prior to delivery and an unacceptably long delay in refunding our "overpaid" deposit for the finance deal.

Toyota World (Tamworth) 09 February 2012

Although I did not require it I welcomed the 'reminder' call the day before.

Toyota World (Tamworth) 06 February 2012

They were excellent, took me into work and picked me up when I finished.

Toyota World (Tamworth) 28 January 2012

The service staff were informative and helpful and notified you all the way. The service staff who actually worked on the vehicles seemed happy with their jobs which passes through to the tasks they carry out. This means the jobs are done correctly first. Very impressed.

Toyota World (Tamworth) 26 January 2012

Very prompt polite and professional and a very professional efficient booking in service

Toyota World (Tamworth) 23 January 2012

Very courteous & friendly welcome

Toyota World (Tamworth) 19 January 2012

this is as ususal and friendly

Toyota World (Tamworth) 18 January 2012

Paperwork was at hand and greeted cheerfully by staff member.

Toyota World (Tamworth) 18 January 2012

you could do with staff who are able to collect and deliver as the toyota dealership i purchased my car from does this which is a good service

Toyota World (Tamworth) 22 December 2011

I was nevertheless aware that the welcome was a part of keeping me waiting to see the person who would take charge of the service even though I was exactly on time for my appointment.