Volkswagen Service Promise

The Volkswagen Service Promise allows you to have confidence in the quality of service you will receive when you visit one of our centres.



Here's a brief introduction to our dedicated service teams...



During your visit with us, as standard you can expect :

  • Free wash and vacuum at every visit
  • Free collection and delivery locally*
  • Loan cars available*
  • CitNOW video of your vehicle inspection
  • Free Wi-Fi access
  • Fixed price servicing
  • While-U-Wait appointments
  • Onward transport locally*
  • Selection of complimentary refreshment


1. Exterior bulbs and wiper blades fitted for free

If you purchase wiper blades and exterior bulbs from us we'll will fit the free of charge. We will replace all exterior bulbs including sidelights, brakelights, headlights, foglights, reverse and indicator bulbs. We can also give you a competitive quote on any Xenon or LED interior bulbs that may need replacing. Just ask for details.

2. AdBlue^

As part of our Service Promise, we promise if you need your AdBlue topping up, we will top up for £1.50 per litre including labour.

3. Complimentary MOT insurance^

As part of our Service Promise, we promise that if you have your MOT carried out by us, we will give you cover for up to £750 should your car fail when we carry out its next MOT.

4. Volkswagen Lifetime Brakes^

As part of our Service Promise, buy your first set of brake pads from us and we promise to replace them when they wear out, at no cost to you, for as long as you own the car.

5. Bring us a like-for-like quote within 5 miles and we'll match it

Whether its for service, maintenance or repair, we promise to match any written like-for-like quote using Volkswagen Genuine Parts from a garage within 5 miles. Find out more

6. A range of services to suite your needs

We have a range of convenience services aimed to let you get on with your day You can borrow a courtesy car whilst your car is in our workshop; we can also pick up and drop off your car or alternatively give you a lift to wherever you need to get to. All you need to do is let us know which you'd prefer.

7. Your car will receive a free visual health check

We offer a 34 point no obligation visual health check for free whilst your car is with us. Just ask us to book you in and we will arrange the rest. Find out more

8. Free wash and vac

Every time you bring your car in for a job that takes over an hour we promise to wash and vacuum your car for free. If the job takes less than an hour and you'd still like it cleaned, just let us know and we can arrange that for no extra charge.

9. You will receive 'real' value for money

We offer you the right service at the right time. We charge Volkswagen set times for all work we carry out and offer a 2-year warranty on parts and labour if the manufacturer's warranty has expired. (excludes wear and tear items)

10. If required, we offer a free road test with a technician

If you think it would be easier to show one of our technicians the problem with your car, just ask. We can provide a free road test where you can demonstrate to one of our technicians the concerns you have.

11. A range of service plans to suit you

Our Service plans are tailored to suit your vehicle and packed with benefits. Just ask for details

12. No one knows your Volkswagen like we do

All of our Technicians receive the latest Volkswagen training. We promise to provide instant access to Volkswagen tooling and technology.

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Terms & conditions

^Volkswagen MOT insurance, Volkswagen AdBlue and Volkswagen “Lifetime Brakes” promotion at participating centre - Click on the link for full terms and conditions.

* Subject to availability