Volkswagen Customer Testimonials

Our Dealership Managers continually promote excellent customer service throughout Sytner Volkswagen, encouraging our teams to show initiative and provide outstanding levels of customer care.

We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read some of their comments below.

We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Sytner Volkswagen, simply click here to contact us.

""Utterly professional ."" Huddersfield VW - Service

My email is that of a complementary one for your service manager Emma who dealt with my concerns, frustrations and upset in what can only be described as an utterly professional and appropriate manner. She is an asset to the organisation. Please ensure that this compliment is relayed to her and the organisation as a whole as lessons can be learned from her as to how to deal with customer concerns and complaints.

Again thanks you.

Regards,

Maria

""Carried out to a good standard."" Huddersfield VW - Service

I brought my wife’s Fox in for a service at Huddersfield VW this morning. I received a very cheerful greeting, not just from the guy on Reception, but from everyone who was around. I think this makes all the difference.

When I came to pick up my Audi, it had been cleaned inside and out, which is a very nice touch. Clearly, I can’t tell about the quality of the service itself, but if the other parts of the experience are a barometer, it should have been carried out to a good standard.

The atmosphere in the place is a lot different from what it was when we bought the vehicle a couple of years ago it was a bit of a “whatever” environment before, so it’s nice to see such a change.

Please pass on my thanks to all at VW Huddersfield.

Mr S Bailey

""First class services."" Huddersfield VW - Service

Dear Mr Cresswell

I have recently had the pleasure of using VW Huddersfield for the first time, the reason being that I have now moved nearer to Huddersfield than Leeds (where I previously went) and also because Huddersfield has a body shop, and I needed some repairs to my car following a slight bump. Whilst I was discussing these repairs I was aware that Leeds had advised me that my cam belt required changing and at the time I felt this was a big expense, but since realised that it was small compared to what I would encounter should the cam belt break!!

From my initial telephone call to Huddersfield to enquire about bringing in my car for a quote on the damage to collecting my car some 5 days later I received nothing but exemplary service - if only all organisations were the same. My telephone call was efficiently, but friendly dealt with, on arrival at the garage I was met with a friendly smile and immediate service. James checked my car for the work to be done, I waited 10 minutes in which time I had a drink and was spoken to by a very polite cleaner. In the meantime I decided to have my cam belt changed so spoke with Mark Asquith who was again most helpful, saying there was no problem they would do it whilst it was in for the body work repairs and he would liaise with the body shop.

I was offered a courtesy car at no extra charge. I took my car in the following day, again all the same reception greeted me, the courtesy car was ready for me to collect and I was away. I collected my car 4 days later, everything was fine, the car had been valeted and looked like new.

First class services, showing proficient team work, thank you.

Regards

Judith Marsden, MBE

"Superb" Leeds VW - Service

The whole customer experience, primarily due to Lee going the extra mile was superb.

""I'm thrilled..." " Leeds VW

Dear Martin,

I just wanted to let you know how thrilled I have been with your service department on my last two (unplanned) visits and to thank them via you.

I was driving to Birmingham in April for a meeting. I had checked my oil but then my car started to do strange things. So I called into your service department. It was a busy Saturday morning but a mechanic had a look immediately and I had left the oil cap off...very embarassing! Everyone was really good humoured and helpful and took a cap off a showroom car to give me for the time being, so I could get to my meeting. Unfortunately I never found my own!! I am sorry but I never got to call and thank you all on that occasion and say that I couldn't find my cap.

Then last week, steam was coming out of my bonnet on the way home from work. I decided I better call in, although there were no lights on and everything appeared to be OK. It was about six o clock by then and everyone in service had officially finished. However, everyone was lovely and a very helpful mechanic came straight out to have a look. He couldn't see anything so he took the car into the workshop to check for leaks. He insisted it wasn't a problem.

I have been really impressed with the customer care at VW and I will mention it to other potential customers.

Please thank your service department and team for being so kind and helpful on both occassions. Brilliant!

Best wishes,

Ruth

""I will no doubt be bringing my business back to you."" Huddersfield VW - Sales

Dear John,

I would like to express my gratitude to Volkswagen Huddersfield for all the help and advice you gave me on the purchase of my new Beetle Cabriolet.

The service I received from Steve was second to none with his outstanding professionalism and how he went out of his way to meet all of my requirements in buying a new car. He was extremely thorough throughout the sale and kept me in picture the entire time. I really feel you all went that ‘extra mile’ to secure me by dream car which I absolutely love!

This is the second car I have now purchased from you and I can be sure when it comes to my next purchase I will no doubt be bringing my business back to you.

Keep up the good work VW Huddersfield!

Yours sincerely

Miss C Elsey

""Very Pleased."" Huddersfield VW - Sales

I was made to feel very welcome and enjoyed dealing with you all at Huddersfield Volkswagen. So pleased in fact with this level of service that I have just agreed to purchase a car.

Mr Ainley

""We will keep coming back."" Huddersfield VW - Sales

We are delighted with the level of service that we recieved from Volkswagen Huddersfield, particularly from Stephen who went through the pain of obtaining the car that we wanted. In addition he explaind all the details regarding our purchase, in a language we understood. The flowers were great too!

This is the second new Volkswagen polo that we have purchased from Volkswagen Huddersfield and we will keep coming back in the future.

Great customer service.

From a satisfied customer.

Mr B Quarmsby

""I will recommend Huddersfield Volkswagen to my friends."" Huddersfield VW - Service

There was a lovely friendly atmosphere along with attentive staff at Huddersfield Volkswagen. They were able to price match my quote and there was no problems at all throughout the process of my bodyshop service. From now on I won't take my Volkswagen anywhere else and I have recommended Huddersfield Volkswagen to my friends.

Mr Douglas

""Look forward to dealing with you again."" Huddersfield VW - Sales

Just a really quick note to thank you for the efforts of you and your team resolving the issues with my car.

The car seems to be sorted, but better than that, the way in which everyone at Huddersfield VW has dealt with me justifies, I feel, some recognition. Customer facing staff as good as you guys are becoming rarer by the day, and you should know that it really does make a difference to the overall experience, regardless of the actual issues with the car.

Please pass my thanks on to the people at VW Huddersfield, and I look forward to dealing with you again.

Thanks again

Mr Sykes

""Very Professional."" Huddersfield VW - Sales

Jonathon at Huddersfield Volkswagen was particularly helpful and made the whole process as stress free as possible. I was very impressed with how keen the dealership was to ensure the pre-owned car I was interested in was presented as immaculately as possible. The service was very professional and made me feel valued as a customer.

Mr Cousin

"Totally professional" Leeds VW - Sales

Chris Tanner was totally professional, listened to our requirements and advised us accordingly. Kept us up to date on vehicle delivery and answered all our questions satisfactorily. He also brought to our notice the servicing package and Volkswagen insurance together with the Gap insurance. His attitude and attention to detail made the experience completely satisfactory.

""Showed a personal commitment and sense of responsibility"." Leeds VW - Service

I just wanted to take the time to formally recognise the efforts of your service technician Alex.

He returned our Volkswagen Touran, on Saturday morning and obviously showed a personal commitment and sense of responsibility for the work he had done on the vehicle. Please extend my thanks to Alex.

Regards Mr A Beattie

""very professional and helpful"." Leeds VW - Service

I visited your dealership on Saturday the 23rd after my DPF warning light came on whilst driving on Good Friday. Your service staff was very helpful. They appeared to be under pressure while remaining very professional and helpful.

Being over 200 miles from home, I only expected a diagnosis to check if the car was safe enough to drive back home on the bank holiday Monday. Not only did your team diagnose the problem, they also went beyond what was expected by replacing the sensor after collecting a new one from Audi as you had run out.

In a world where we all experience bad customer service on a day to day basis, I was really impressed by how helpful your team were as they kept me informed every step of the way whilst waiting for my car to be repaired.

Yours sincerely

Mr Malone

""very pleased at the service"." Leeds VW - Service

Called in this morning, Saturday 18th June and was very pleased at the service given to me by the parts and service department regarding my small purchase of GB number plates. Can you pass my thanks on to the two lads who gave such a good service.

Mr T Wathen

""Thank you for the great experience" " Leeds VW - Service

Howdi,

My VW Touran came in on Wednesday to have a new radio fitted, and I wanted to say thank you for a great experience. Over the last 20 years I have dealt with many garages, usually with a sinking feeling. Leeds VW were first class, I felt welcomed and all the staff were exceptionally helpful and polite, you washed and hoovered the car for me, and even showed me how to use the radio properly.

Many, many thanks.

Ms R Lindley

""Impressive experience..." " Leeds VW

Martin

I experienced your service for the first time this morning when I brought my Golf in as some of the rear lights were not working.

I simply write to say thank you. From the very nice welcome I received as I got out of my car, through to the service desk and comfortable area to wait in whilst the problem was fixed, and finally the personal guide back to my car it was all a very impressive experience.

Many thanks.

Carl Vaughan

""the efficiency and quality of service by the staff whilst I was there was first rate"." Leeds VW - Service

I came in this morning for a free winter service check. Just like to say that I think the service is very useful for piece of mind and the efficiency and quality of service by the staff whilst I was there was first rate.
Many thanks

Seth

"Well done" Leeds VW - Sales

Your salesman was refreshingly honest about the situation where I might of expected a less open approach (following the take over). This encouraged me to do business with you. So a big thank you to Matthew Gouldsborough for making this car purchase a real unexpected pleasure and well done VW Sytner.

"Excellent service" Leeds VW - Service

Very well organised, as your name was taken as you arrived, so it was structured and a very friendly, excellent service.

"First class service" Leeds VW - Service

I write to congratulate your service staff for providing first class service. The whole customer experience, primarily due to Lee going the extra mile was superb!

""I have never experienced such genuine customer after care before"." Leeds VW - Service

Hello I just wanted to send a quick note to say how superb your customer service is at Leeds VW. Julia is in particular; on the service reservation team was amazing. I had a number of issues with my golf that she and the others sorted straight away. Your staff are approachable, friendly and absolutely first class technically. I have never experienced such good genuine customer after care.

Thank you again.

Mr M Southwell

"Very efficient" Leeds VW - Service

I liked the way I was treated in the department. I wasn't just a number, I was a person and I felt they were very efficient.

""I was completely satisfied with my experience."" Huddersfield VW - Sales

I was completely satisfied with my experience of buying a new Volkswagen

The salesman was very good and also very friendly. It was a nice atmosphere and the people I spoke to were very helpful, At other garages, I have felt as though I had been another target and another victim. The team at Huddersfield made me feel as though I had the chance to make my own decisions to buy and to walk away.

Mr S Wood

""Excellent customer service"." Harrogate VW - Sales

To Harrogate Volkswagen

I was in Friday afternoon for a service which ended up taking a couple hours longer than predicted. The woman who was responsible for the Service appointments that day was incredibly helpful, offering to have a driver take me to Harrogate and come to collect me when my car was finally ready, as I had planned to meet a friend there following the service. This woman was friendly, efficient and a welcome change from many customer service employees who I encounter frequently. Because I have so often been frustrated when dealing with customer services I wanted to go out of my way to commend her for her excellent customer service.

Many thanks again,

Miss Luscomb

""I would have no hesitation in recommending Harrogate VW"." Harrogate VW - Sales

I am writing to you to highlight the outstanding service I have recently received from Rob. I have spent many months researching my next choice of car. In today’s current financial climate, a car purchase is a big commitment. During this period I visited numerous dealerships throughout the region and spoke to many sales executives, where the quality of service I received varied greatly. After careful consideration I made the decision to narrow my search to VW Golf, mainly due to the quality engineering that VW is synonymous with.

Rob spoke extremely highly about the VW brand and the positive attributes associated with the Golf. He made me extremely comfortable and nothing was too much trouble for him. He spoke with honesty and enthusiasm, and never once put me under any pressure. I was so impressed with his service and the car in question I even made the decision to put a deposit on it over the telephone without having looked at it previously.

During the short period of paying for and collecting the car on Saturday, Rob was a consummate professional. I have no doubt that I made the correct choice of car.

I would have no hesitation in recommending Harrogate VW and in particular the quality service that Rob can provide, he is an asset to the company.

Yours sincerely,

Mr E A Jones

""A purchase based completely on trust..."" Harrogate Volkswagen - Sales

My only feedback in terms of purchasing my car is positive. I dealt with Matthew Gouldsborough on the purchase of an Eos for which my garage then arranged collection.

I found Matthew polite, helpful, professional and friendly and his replies were prompt which I found particularly helpful – not least as I did not have the opportunity to visit the showroom at all even to see the car initially so I was buying it remotely completely “on trust”. As Matthew wasn’t the person who dealt with the original enquiry from my garage I was pleasantly surprised that he knew exactly who I was and the car in question when I first rang him.

My garage made a point of endorsing Sytner Group when they first told me about the car and I understand they also found the people they spoke to at VW Harrogate helpful and efficient. When it was collected the car was also extremely well valeted.

I am very much enjoying driving the Eos and assuming it lives up to my expectations of long term performance and reliability I would certainly consider buying another Volkswagen in the future and, based on my experience, going through Sytner Group and VW Harrogate in particular.

Kind regards,

Val

""Everything was first class."" Huddersfield VW - Sales

From going in to coming out and being presented with our car, everything was first class including the sales person. I've bought alot of new cars in my time but Volkswagen Huddersfield made the day for us

Mr D Fryer

"120% Satisfaction" Service - Huddersfield

Kelly, I would just like to thank you for the level of service I received on Tuesday 29th September. I would say it was 120 % satisfaction.

"No hassle" Harrogate VW - Service

The whole way it was exceptionally professionally handled. Right from the start, walking into the showroom, I was approached straight away, there was no hassle and they explained everything. It was a very nice, pleasant experience.

"Very helpful" Harrogate VW - Sales

I like the way the salesman did the business, it was not arm twisting, it was a non pushy atmosphere but very helpful.

"Faultless" Harrogate VW - Service

As a total stranger to Harrogate, the 3 or 4 individuals that channelled my telephone enquiry followed by the workshop inspection could not be faulted. I was most impressed and very grateful. My only wish is that other franchises were as capable and responsive as yours.

"Do their best" Harrogate VW - Service

I have always been satisfied with them. They treat me well. The staff are courteous. They do what they say they are going to do. If there's a problem getting spares they do their best to get them the next day. I hope they continue in the same way.

"Fantastic" Harrogate VW - Service

Because they were polite and were quick. It was good. The best thing is that they pick up and bring your car back when you can't go there yourself at no charge. I've never been offered this kind of service before. It's fantastic.

"Professional and job well done" Harrogate VW - Service

It was very professional and a good job done. Just the way you were greeted and handled was good. When the car was collected it was clean and it was finished exactly when expected. They did a free visual check as well for free which was very good.

""Thoroughly professional and always helpful". " Huddersfield Volkswagen - Sales

I was initially worried about buying a car unseen but I needn't have been.

From the first contact with Claire she was thoroughly professional and always helpful, even though I bombarded her with questions and queries.

She ensured that the car was prepared to a high standard and even though Claire went on holiday the handover to Sharon was faultless. Any small issues have been dealt with quickly and efficiently. Please pass on my thanks to Claire and Sharon they are a credit to your team.

Also a mention must go to your delivery driver Andy who was friendly, prompt and spent time to explain the cars functions thouroughly.

Overall it was a very hassle free process.

Thanks

Mr M Loader

""I was taken great care of..."" Huddersfield Volkswagen - Service

Hi there

I just wanted to say that I was at your dealership yesterday with my polo for its service and mot. I very much enjoyed the way the service team dealt with me and they gave me a car to use for the day which I greatly enjoyed (it was a new polo). I wanted to say that I was taken great care of and I want to thank the team for this. I look forward to them assisting me again in the future.

Many thanks again

Mr M Lawn

""pleasantly surprised"" Huddersfield Volkswagen - Service

One indicator bulb failed on my Golf this morning & since it is foolhardy to travel on the roads, especially in Huddersfield, with faulty indicators I needed an urgent repair. I was able to arrange repair at 2-00 pm whilst I waited, your technician also discussed the state of another bulb in the lamp cluster which showed signs of impending failure & I agreed that it should also be replaced. I would like to express my thanks to your very courteous & helpful staff both on the telephone & in the showroom. I was also surprised to find that I was only charged for the cost of the bulbs.

It certainly makes a change to be pleasantly surprised at the service you provide. I must also mention that the service met the same standards displayed during a visit for an MOT & again for my last service.

Many customers are all too quick to complain but I believe that we should also praise when it is justified. Thanks again.

Mr M Wilson.

""Surprised and delighted "" Huddersfield Volkswagen - Service

The Service Manager.

Just wanted to give you some immediate feedback on my customer experience this morning.

I was surprised and delighted to get such a welcome from all the service staff. They were all co-operative, friendly and helpful.

Well done to all involved on your much improved customer care.

I trust the car service will be of similar high standard.

Thanks

""Something Special"" Huddersfield VW - Service

The man at the door new my name and helped me park my car - was a fantastic start. The lady who also new my name without even talking to the man at the car park, was amazing. The girl I was introduced to really new her stuff and really did look after me all day long. My car was the cleanest I have ever seen it. The way you all look after customers is really something special and well worth a call in to say ‘thank you’.

""I can't fault the experience."" Huddersfield VW - Sales

I can't fault the experience I had buying my new Volkswagen from Huddersfiled. I didn't have long to wait. I was provided with refreshments and given flowers upon handover.

Mrs E Booth

"Surprised and delighted" Huddersfield VW - Service

I was surprised and delighted to get such a welcome from all the service staff. They were all co-operative, friendly and helpful.

"Pleased" Huddersfield VW - Service

It just made me feel pleased to be going there. We were greeted in the car park by my name and taken to the door and then taken to the service desk where the girl was very nice. It went very well. They rang when they finished and it was done as they said it would be. It made me happy that I went there.

"First class" Huddersfield VW - Service

Always a daunting experience buying a car without seeing it, but Mr Williams was top rate and I had no fears when I left home at 5am to drive 300 miles to change my car. The car I bought was exactly as described, and his politeness and professionalism were first class.

"Nice and clear" Huddersfield VW - Service

It was just quite easy. Sometimes it can be quite off putting being a girl, looking at cars but it was really easy and everything was made nice and clear.

"Flabbergasted" Huddersfield VW - Service

I am flabbergasted at the level you go to, to ensure clients are happy.

"Super service" Huddersfield VW - Service

I have just picked my car up from Huddersfield VW following warranty work on the air con and wanted to email you to tell you how delighted I was with the service received. Such super service is what builds up customer loyalty and your Huddersfield team have got it spot on!