Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Huddersfield Volkswagen have scored a 98% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Huddersfield Volkswagen 16 May 2012

smile , pleasant manner

Huddersfield Volkswagen 13 May 2012

Staff were courteous & friendly, and i was greeted by name at the door.

Huddersfield Volkswagen 09 May 2012

I was made more than welcome. Member of staff got me a cup of tea and helped me connect to wifi so I could work. Very helpful and friendly.

Huddersfield Volkswagen 09 May 2012

Really like the idea of reserved place for parking and that the guy knew my name. The gent inside also made me very welcome and even got me a drink whilst waiting for a receptionist to come free. Excellent service.

Huddersfield Volkswagen 09 May 2012

Carol on reception is very helpful and over the years has helped me on many occasions

Huddersfield Volkswagen 09 May 2012

All staff at the Huudersfield VW showroom were polite and welcoming

Huddersfield Volkswagen 07 May 2012

I was made to feel very welcome, especially as i had come to you having not been welcomed at another dealer

Huddersfield Volkswagen 02 May 2012

Looked after very well indeed