Huddersfield Volkswagen Customer Testimonials
At Huddersfield Volkswagen, we continually promote excellent customer service, encouraging our team to show initiative and provide outstanding levels of customer care.
We are immensely proud when our customers take the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’. If you would like to make a comment on the service you have received from Huddersfield Volkswagen, simply click here.
""I was completely satisfied with my experience."" Huddersfield VW - Sales
I was completely satisfied with my experience of buying a new Volkswagen
The salesman was very good and also very friendly. It was a nice atmosphere and the people I spoke to were very helpful, At other garages, I have felt as though I had been another target and another victim. The team at Huddersfield made me feel as though I had the chance to make my own decisions to buy and to walk away.
Mr S Wood
""We will keep coming back."" Huddersfield VW - Sales
We are delighted with the level of service that we recieved from Volkswagen Huddersfield, particularly from Stephen who went through the pain of obtaining the car that we wanted. In addition he explaind all the details regarding our purchase, in a language we understood. The flowers were great too!
This is the second new Volkswagen polo that we have purchased from Volkswagen Huddersfield and we will keep coming back in the future.
Great customer service.
From a satisfied customer.
Mr B Quarmsby
""Very Pleased."" Huddersfield VW - Sales
I was made to feel very welcome and enjoyed dealing with you all at Huddersfield Volkswagen. So pleased in fact with this level of service that I have just agreed to purchase a car.
""Something Special"" Huddersfield VW - Service
The man at the door new my name and helped me park my car - was a fantastic start. The lady who also new my name without even talking to the man at the car park, was amazing. The girl I was introduced to really new her stuff and really did look after me all day long. My car was the cleanest I have ever seen it. The way you all look after customers is really something special and well worth a call in to say ‘thank you’.
""I was taken great care of..."" Huddersfield Volkswagen - Service
I just wanted to say that I was at your dealership yesterday with my polo for its service and mot. I very much enjoyed the way the service team dealt with me and they gave me a car to use for the day which I greatly enjoyed (it was a new polo). I wanted to say that I was taken great care of and I want to thank the team for this. I look forward to them assisting me again in the future.
Many thanks again
Mr M Lawn
""Surprised and delighted "" Huddersfield Volkswagen - Service
The Service Manager.
Just wanted to give you some immediate feedback on my customer experience this morning.
I was surprised and delighted to get such a welcome from all the service staff. They were all co-operative, friendly and helpful.
Well done to all involved on your much improved customer care.
I trust the car service will be of similar high standard.
""I can't fault the experience."" Huddersfield VW - Sales
I can't fault the experience I had buying my new Volkswagen from Huddersfiled. I didn't have long to wait. I was provided with refreshments and given flowers upon handover.
Mrs E Booth
""Carried out to a good standard."" Huddersfield VW - Service
I brought my wife’s Fox in for a service at Huddersfield VW this morning. I received a very cheerful greeting, not just from the guy on Reception, but from everyone who was around. I think this makes all the difference.
When I came to pick up my Audi, it had been cleaned inside and out, which is a very nice touch. Clearly, I can’t tell about the quality of the service itself, but if the other parts of the experience are a barometer, it should have been carried out to a good standard.
The atmosphere in the place is a lot different from what it was when we bought the vehicle a couple of years ago it was a bit of a “whatever” environment before, so it’s nice to see such a change.
Please pass on my thanks to all at VW Huddersfield.
Mr S Bailey
""Utterly professional ."" Huddersfield VW - Service
My email is that of a complementary one for your service manager Emma who dealt with my concerns, frustrations and upset in what can only be described as an utterly professional and appropriate manner. She is an asset to the organisation. Please ensure that this compliment is relayed to her and the organisation as a whole as lessons can be learned from her as to how to deal with customer concerns and complaints.
Again thanks you.
""First class services."" Huddersfield VW - Service
Dear Mr Cresswell
I have recently had the pleasure of using VW Huddersfield for the first time, the reason being that I have now moved nearer to Huddersfield than Leeds (where I previously went) and also because Huddersfield has a body shop, and I needed some repairs to my car following a slight bump. Whilst I was discussing these repairs I was aware that Leeds had advised me that my cam belt required changing and at the time I felt this was a big expense, but since realised that it was small compared to what I would encounter should the cam belt break!!
From my initial telephone call to Huddersfield to enquire about bringing in my car for a quote on the damage to collecting my car some 5 days later I received nothing but exemplary service - if only all organisations were the same. My telephone call was efficiently, but friendly dealt with, on arrival at the garage I was met with a friendly smile and immediate service. James checked my car for the work to be done, I waited 10 minutes in which time I had a drink and was spoken to by a very polite cleaner. In the meantime I decided to have my cam belt changed so spoke with Mark Asquith who was again most helpful, saying there was no problem they would do it whilst it was in for the body work repairs and he would liaise with the body shop.
I was offered a courtesy car at no extra charge. I took my car in the following day, again all the same reception greeted me, the courtesy car was ready for me to collect and I was away. I collected my car 4 days later, everything was fine, the car had been valeted and looked like new.
First class services, showing proficient team work, thank you.
Judith Marsden, MBE
""I will no doubt be bringing my business back to you."" Huddersfield VW - Sales
I would like to express my gratitude to Volkswagen Huddersfield for all the help and advice you gave me on the purchase of my new Beetle Cabriolet.
The service I received from Steve was second to none with his outstanding professionalism and how he went out of his way to meet all of my requirements in buying a new car. He was extremely thorough throughout the sale and kept me in picture the entire time. I really feel you all went that ‘extra mile’ to secure me by dream car which I absolutely love!
This is the second car I have now purchased from you and I can be sure when it comes to my next purchase I will no doubt be bringing my business back to you.
Keep up the good work VW Huddersfield!
Miss C Elsey
""I will recommend Huddersfield Volkswagen to my friends."" Huddersfield VW - Service
There was a lovely friendly atmosphere along with attentive staff at Huddersfield Volkswagen. They were able to price match my quote and there was no problems at all throughout the process of my bodyshop service. From now on I won't take my Volkswagen anywhere else and I have recommended Huddersfield Volkswagen to my friends.
""Very Professional."" Huddersfield VW - Sales
Jonathon at Huddersfield Volkswagen was particularly helpful and made the whole process as stress free as possible. I was very impressed with how keen the dealership was to ensure the pre-owned car I was interested in was presented as immaculately as possible. The service was very professional and made me feel valued as a customer.
""Look forward to dealing with you again."" Huddersfield VW - Sales
Just a really quick note to thank you for the efforts of you and your team resolving the issues with my car.
The car seems to be sorted, but better than that, the way in which everyone at Huddersfield VW has dealt with me justifies, I feel, some recognition. Customer facing staff as good as you guys are becoming rarer by the day, and you should know that it really does make a difference to the overall experience, regardless of the actual issues with the car.
Please pass my thanks on to the people at VW Huddersfield, and I look forward to dealing with you again.
""Everything was first class."" Huddersfield VW - Sales
From going in to coming out and being presented with our car, everything was first class including the sales person. I've bought alot of new cars in my time but Volkswagen Huddersfield made the day for us
Mr D Fryer
""Thoroughly professional and always helpful". " Huddersfield Volkswagen - Sales
I was initially worried about buying a car unseen but I needn't have been.
From the first contact with Claire she was thoroughly professional and always helpful, even though I bombarded her with questions and queries.
She ensured that the car was prepared to a high standard and even though Claire went on holiday the handover to Sharon was faultless. Any small issues have been dealt with quickly and efficiently. Please pass on my thanks to Claire and Sharon they are a credit to your team.
Also a mention must go to your delivery driver Andy who was friendly, prompt and spent time to explain the cars functions thouroughly.
Overall it was a very hassle free process.
Mr M Loader
"Very welcoming" Volkswagen Huddersfield - Service
I feel compelled to compliment your dealership on what I can only describe as excellent customer service. All your staff were very welcoming and could not have been more helpful, I would particularly like to thank Greg for arranging my replacement unit so efficiently and effectively.
I look forward to using your dealership again.
"Delighted with the service" Huddersfield Volkswagen - Sales
A pal of mine has recently purchased a used Tiguan from Huddersfield. He and his wife are both delighted with the service and professionalism shown throughout.
I dare say he will bring more business to your door as a result.
Happy New Year
"Thank you, great service" Huddersfield Volkswagen - Sales
Just been into your showroom this afternoon to get some final details on the new Golf GT and to finally decide over all the other variants on my list (c.c./scirocco/BMW/Mercs/Honda..arrggh!.).
I was met by Emily who despite knowing that I have to order my new vehicle through my company, so no sale for you, was really really helpful and informative, certainly well up to speed on her knowledge of specs and details, great.....
so, all doubts cleared up and I've ordered a Golf GT with loads of extras, so that's a sale for VW at least... I shall certainly be visiting your showroom first when it comes to next changing our own car (currently a Mini CooperD) probably in a couple of years time.
Thank you, great service.
"I LOVE the car!" Huddersfield Volkswagen - Sales
I am just emailing with regards to a VW Polo I purchased from yourselves a few months ago, with the help of Nigel. I am just emailing to express my appreciation for the good deal Nigel gave me, and would like to thank him for his wonderful service!
Please could you pass this onto the appropriate line manager, and tell him I LOVE the car!
"120% Satisfaction" Service - Huddersfield
Kelly, I would just like to thank you for the level of service I received on Tuesday 29th September. I would say it was 120 % satisfaction.
"Flabbergasted" Huddersfield VW - ServiceI am flabbergasted at the level you go to, to ensure clients are happy.
"Surprised and delighted" Huddersfield VW - ServiceI was surprised and delighted to get such a welcome from all the service staff. They were all co-operative, friendly and helpful.
""pleasantly surprised"" Huddersfield Volkswagen - Service
One indicator bulb failed on my Golf this morning & since it is foolhardy to travel on the roads, especially in Huddersfield, with faulty indicators I needed an urgent repair. I was able to arrange repair at 2-00 pm whilst I waited, your technician also discussed the state of another bulb in the lamp cluster which showed signs of impending failure & I agreed that it should also be replaced. I would like to express my thanks to your very courteous & helpful staff both on the telephone & in the showroom. I was also surprised to find that I was only charged for the cost of the bulbs.
It certainly makes a change to be pleasantly surprised at the service you provide. I must also mention that the service met the same standards displayed during a visit for an MOT & again for my last service.
Many customers are all too quick to complain but I believe that we should also praise when it is justified. Thanks again.
Mr M Wilson.
"Super service" Huddersfield VW - ServiceI have just picked my car up from Huddersfield VW following warranty work on the air con and wanted to email you to tell you how delighted I was with the service received. Such super service is what builds up customer loyalty and your Huddersfield team have got it spot on!
"First class" Huddersfield VW - ServiceAlways a daunting experience buying a car without seeing it, but Mr Williams was top rate and I had no fears when I left home at 5am to drive 300 miles to change my car. The car I bought was exactly as described, and his politeness and professionalism were first class.
"Pleased" Huddersfield VW - ServiceIt just made me feel pleased to be going there. We were greeted in the car park by my name and taken to the door and then taken to the service desk where the girl was very nice. It went very well. They rang when they finished and it was done as they said it would be. It made me happy that I went there.
"Nice and clear" Huddersfield VW - ServiceIt was just quite easy. Sometimes it can be quite off putting being a girl, looking at cars but it was really easy and everything was made nice and clear.