Volvo's car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
The Swedish premium brand topped the overall table in the study of more than 9,000 new car buyers, scoring 779 points out of a maximum of 1,000.
The inaugural study measures UK customer satisfaction with their service experience at a franchised dealer facility for maintenance and repair work.
The study explores customer satisfaction with their service dealer by examining five measures (listed in order of importance): service quality (26%); service initiation (23%); service advisor (19%); vehicle pick-up (17%); and service facility (16%).
The 2015 UK CSI Study finds that satisfaction with dealer service leads to customer loyalty and advocacy. Among the 20% of customers who are highly satisfied with their dealer service (overall satisfaction scores of 900 and above), 78% say they “definitely will" purchase their next vehicle from that dealer and 85% “definitely will" recommend the dealer to friends and family.