Customer Satisfaction Survey

We are passionate about customer service

We survey every customer to ensure we are meeting our customers’ needs and use this feedback to guide the on-going training and development of our dealership team.

We ask five simple questions:

Did we make you feel welcome?
Did we treat you fairly?
Did we fully understand your requirements?
Did you enjoy dealing with us?
Do you intend on using our services again?

During the last three months the team at Tollbar Volvo Warwick have scored a 97% positive response to all of these questions.

We look forward to offering you a warm welcome to our dealership very soon, so you may be interested to read the latest feedback we received when we asked our customers:

Did we make you feel welcome?

We show all positive and negative comments, excluding (very rarely!) comments which are personal or potentially offensive.

Tollbar Volvo (Warwick) 10 February 2012

Excellent service and advise. My sales advisor, Ed was first class!

Tollbar Volvo (Warwick) 09 February 2012

I was very impressed with the professionalism of both Seth and Becky and also Ed who sorted very quickly some queries and information that i required. Also a little gift for my dog was left on the front seat which was very much appreciated especially by my dog. These little touches are very much appreciated.

Tollbar Volvo (Warwick) 29 January 2012

As always

Tollbar Volvo (Warwick) 06 January 2012

Great reception and people

Tollbar Volvo (Warwick) 22 December 2011

First contact was by the national website and the Volvo buyer responded quickly and encouraged me to go to your showroom.
Friendly receptionist.
You get the impression of a happy team

Tollbar Volvo (Warwick) 21 December 2011

Initial contact was by phone having seen car advertised on the internet. Matt then Seth were both helpful and keen to negotiate a deal and therefore provided necessary information to make that happen. I felt as if my custom was important to them. As I live in Inverness, I would not have made the purchase without their persuation.

Tollbar Volvo (Warwick) 14 December 2011

very helpful staff

Tollbar Volvo (Warwick) 14 December 2011

I didn't attend in person. My car was collected and re-delivered. Howver, all touch-opints were well handled.

Tollbar Volvo (Warwick) 08 December 2011

It was excellent that my car could be collected and returned. It was a real bonus that it was cleaned both outside and inside

Tollbar Volvo (Warwick) 09 November 2011

Friedly and helpful staff