Thursday, 25 February 2010

Celebrations at the double for smart of Swindon

There are achievements to be proud of in Swindon where the town’s smart retailer is celebrating its customer service success.

smart of Swindon has recorded a notable double after its Sales and Service Departments both achieved upper quartile positions in the manufacturer’s customer satisfaction index. It is based on surveys among customers who bought a car or had an existing vehicle serviced by the Drakes Way retailer during 2009.

“My team is over the moon with this achievement and rightly so as it is important recognition of the hard work and effort that they have put in to looking after our customers,” said Mike Fellows, smart of Swindon’s Managing Director.

“Our aim is to be famous for outstanding service and with this in mind we will be striving to improve our position in 2010 by enhancing the way we look after our customers even more.”

Photo - Mike Fellows and Senior Receptionist and CSI Co-Ordinator for smart of Swindon, Ann Marsh.