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Customer Testimonials

Our directors continually promote excellent customer service throughout Sytner Group dealerships, actively encouraging our teams to 'delight our customers' by going that extra mile.
We strive to achieve 'right first time' and encourage our teams to show initiative and provide outstanding levels of service.

We are thrilled that a number of our customers have taken the time to let us know how pleased they were with our service; you can read these comments below.

We welcome our customer’s comments, both positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’.

Simply 'click here' to make a comment on the service you have received from the Sytner Group.

Audi

""Exceptional Service"" Nottingham Audi - Service

Hi Nick

Just quickly to thank you for your exceptional service last week.... it was all a rush for me.. but even though it was the end of the day, your team secured me a courtesy car.. On arrival Jo on reception was professional and welcoming and Angela helped me and also got a lovely man to show me around the courtesy car...

Overall a great experience (first time I have had a Audi) as always had a BMW and used to the great Sytner’s service

Regards Tracey

Bentley

"An absolute pleasure" Bentley Manchester

It was an absolute pleasure dealing with the team at Bentley Manchester. I gave Jan my specifications a few months ago and after a couple of close matches he came up with the perfect GTC. A very friendly and effecient service. Highly recommended. Great mince pies as well!

BMW

""We were very satisfied with the service we received". " Customer testimonial

This was our first experience with BMW, and we were very satisfied with the service we received. Mr Leon Koumoundourpus was very helpful, informative, a great sales executive. - Mr Tanner

Great service throughout process. Would thoroughly recommend. Thank you very much Brian.

Chrysler

"Delighted with the Chrysler Sebring" 24062008

We are delighted with the Chrysler Sebring and you will be pleased to know we are working our way through the manual! Thanks you for all your help and thoughtfulness – having the car for our holidays was just great!

It’s so refreshing to receive what can only be described as “Old World charm & courtesy’ From your professional service, both before and after sales is a joy to experience. So once again - Many Thanks Martin!

Dodge

"I’m absolutely delighted with the car and will be returning to Kings Teesside for some eye-catching accessories" 16012008

I looked at a Chrysler PT Cruiser Cabrio first as I have always liked the styling and it had space for four passengers, but then I saw the Caliber and the more I looked at it, the more I knew it was the car for me.

I’m absolutely delighted with the car and will be returning to Kings Teesside for some eye-catching accessories including a chrome grill – as soon as possible.

Honda

"All this is done extremely courteously" Honda Redhill

I would like to say a special thank you to everyone at Redhill Honda for the excellent service I have received since purchasing my Honda.

The service department do an excellent job, letting me know what work needs to be done on a service and collecting and delivering my car (at no extra charge).

All this is done extremely courteously & this same level of service has been shown to me by all your staff.

When I had my previous car, which was not a Honda, I have to say I was never provided with the service anything like as good as supplied for yourselves.

Guy Salmon Jaguar

"I always recieve a good welcome" Guy Salmon Jaguar Northampton

This is my fourth annual visit for a vehicle service and I always recieve a good welcome from all the showroom staff. The Service Advisor appears to be an expert at his job. There is a nearer Jaguar dealer to where we live, but the guys at Northampton keep us happy.

Jeep

""...happily recommend anyone to your dealership"." November thank you email

"I purchased the Cherokee last Saturday and I wanted to let you know how refreshing it was for a commercial transaction to be such a pleasant experience. From initial negotiations by telephone and email to our visit to your premises to complete the deal, my wife and I were treated in a professional but friendly way by Matt Knight who made us feel very welcome, explained everything in a thorough but uncomplicated way and sent us on our way feeling we had had an enjoyable start to the weekend. We are both delighted with the car and would happily recommend anyone to your dealership in general and Matt in particular.

Many thanks"

Lamborghini

"Obviously a great success for you all" Lamborghini Birmingham

Just to say thank you very much for your kind invitation to your opening.  The evening was obviously a great success for you all.  I was thrilled to meet Stefan Winklemann, President and CEO of Automobili Lamborghini, I found his speech extremely informative.  All the very best to you all for the future and thank you once again.

Land Rover

"Very Impressed" Guy Salmon Land Rover Bristol Service

Very impressed. I was greeted by name as I walked into the premises by the manager. 

Lexus

""I explained the situation and everything was done to accomodate us."" Lexus Leicester - Sales-11/11/2011

The purchase of the car was a present for my Wife. Rebecca was very good and not too pushy to put my wife off. The service was great and there was great deal of patience. The car in question was demonstrated in the show room and on road test drives were offered showing great service and good customer skills and everything was done to accomodate us.

Maserati

"Inspires confidence" Graypaul Maserati Nottingham – Service

Your service team is very good. Paul Ennis particularly inspires confidence.

Mercedes Benz

"Fantastic" Fantastic Customer Relationship

Thanks for everything! The customer relationship is the best ‘Fantastic’.

MINI

"The whole experience provided by yourself and your team, including the ladies on reception was a memorable experience." Sytner Sunningdale MINI

Dear Rob


We've arrived safely back home, happy with our recent purchase of a mini cooper clubman, but still a little shell-shocked, as actually the purchase of a new car was the furthest thing from our thoughts when setting out on this trip.


We must say that Phil Tucker pulled out all the stops to help our deliberations about the purchase, and to meet our timescales to enable us to bring the vehicle home with us.
His friendly, yet professional manner, was a breath of fresh air, and the rest of the team supported his efforts in a likewise manner.


We must also add that the whole experience provided by yourself and your team, including the ladies at Reception was a memorable experience. We look forward to meeting you all, and continuing our business with your dealership.


We are pleased to report that we are able to get two sets of golf clubs, plus two power caddies in the back of the clubman - a necessity for us.
Your kind invitation to golf and lunch with you on the West Course at Wentworth Golf Club is appreciated, and we look forward to this.

Kind regards
Brian and Rosie Mellor

Saab

"Above and beyond his duties" Saab Oxford

He has sold me 2 cars over the last 3 years and has always gone above and beyond his duties to make sure i was happy with the whole experiance

smart

"'The Sales Assistant, Samantha, is a credit to smart of Milton Keynes'. Mrs Susan Cox. " Sam Walsh

Toyota

"Outstanding Service!" Testimonial25May11

Dear Mr Hale,

I would like to bring to your attention the outstanding service I have received from the Staff at Toyota World.

My car has been serviced by your garage for the last 3 years and on each occasion I have been more than satisfied by the customer service. Staff have been welcoming and friendly and I have been made to feel a valued customer. I have just had another service and MOT and once again the service and care from Wayne and the team was superb.

On 3 occasions I have had to 'call in ' to the garage with small problems ie: to have a bulb changed or wiper blade. My problem has been dealt with immediately and by such friendly Staff. Nothing was too much trouble.

John Hodgetts came to my rescue when my brake light failed. John came out to replace it for me but had a slight mishap losing the bulb holder down the rear trim!!Straight away I was offered a drink while he sorted my problem. Thankyou John.

You have an excellent team and I would appreciate you passing on my thanks for their hard work and outstanding customer service. Thankyou.

Yours sincerely

Susan Allen

Volvo

""Recommend your Dealership"" Tollbar Volvo Warwick - Sales Department

Seth,  my family and I would like to thank you for the time you spent listening to our needs and finding the right car for us. We are very happy with our new XC90 and we would recommend your dealership to our family and friends, again thank you.

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