Our directors continually promote excellent customer service throughout Sytner Group dealerships, actively encouraging our teams to 'delight our customers' by going that extra mile.
We strive to achieve 'right first time' and encourage our teams to show initiative and provide outstanding levels of service.
We are thrilled that a number of our customers have taken the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, both positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’.
Simply 'click here' to make a comment on the service you have received from the Sytner Group.
"Yet another professional visit" Reading Audi - Service
I came in yesterday and had my car serviced.
I would just like to say thank you for yet another professional visit.
It is always nice to be on the receiving end of good high quality customer service.
I am always very satisfied with the service and the politeness of your staff.
Which unfortunately you cant get from all customer based business .
So once again thank you
Mrs Paula Mawson
"An absolute pleasure" Bentley ManchesterIt was an absolute pleasure dealing with the team at Bentley Manchester. I gave Jan my specifications a few months ago and after a couple of close matches he came up with the perfect GTC. A very friendly and effecient service. Highly recommended. Great mince pies as well!
""We were very satisfied with the service we received". " Customer testimonial
This was our first experience with BMW, and we were very satisfied with the service we received. Mr Leon Koumoundourpus was very helpful, informative, a great sales executive. - Mr Tanner
Great service throughout process. Would thoroughly recommend. Thank you very much Brian.
"A totally brilliant customer facing team" Redhill Honda - Service Department
For the fifth year since purchasing it new from your dealership, I have recently had my CRV, LD57 VXZ, serviced and MOT'd. I have just received your letter alerting me that I will soon receive a call on behalf of Honda UK.
The service that I have received both personal and mechanical, continues to be excellent and I will of course state such during the telephone call. However, I am writing to you personally to mention the outstanding service provided by Laura Brash, with whom I arranged yet another Honda Happiness contract and Reece (I am unsure of the spelling) who collects and returns my car for each service.
Thank you for providing a totally brilliant customer facing team !
Guy Salmon Jaguar
"I would not hesitate to recommend your dealership to anyone. " Guy Salmon Jaguar Northampton
Thanks to all involved with the warranty repair on my Jaguar XF this morning. From the initial telephone call, my treatment by the staff and the prompt repair of my vehicle, I can only describe the service as excellent. I would not hesitate to recommend your dealership to anyone.
""...happily recommend anyone to your dealership"." November thank you email
"I purchased the Cherokee last Saturday and I wanted to let you know how refreshing it was for a commercial transaction to be such a pleasant experience. From initial negotiations by telephone and email to our visit to your premises to complete the deal, my wife and I were treated in a professional but friendly way by Matt Knight who made us feel very welcome, explained everything in a thorough but uncomplicated way and sent us on our way feeling we had had an enjoyable start to the weekend. We are both delighted with the car and would happily recommend anyone to your dealership in general and Matt in particular.
"Obviously a great success for you all" Lamborghini BirminghamJust to say thank you very much for your kind invitation to your opening. The evening was obviously a great success for you all. I was thrilled to meet Stefan Winklemann, President and CEO of Automobili Lamborghini, I found his speech extremely informative. All the very best to you all for the future and thank you once again.
""I would say this has been the best"" Lexus Leicester - After Sales 23/09/2013"Always dealt with promptly and made welcome with teas and coffees, plus always informed if sales rep was going to be delayed. Brilliant Reception Staff. Compared to other Dealerships in Leicester, I would say this has been the best. "
"Inspires confidence" Graypaul Maserati Nottingham – Service
Your service team is very good. Paul Ennis particularly inspires confidence.
"The whole experience provided by yourself and your team, including the ladies on reception was a memorable experience." Sytner Sunningdale MINI
We've arrived safely back home, happy with our recent purchase of a mini cooper clubman, but still a little shell-shocked, as actually the purchase of a new car was the furthest thing from our thoughts when setting out on this trip.
We must say that Phil Tucker pulled out all the stops to help our deliberations about the purchase, and to meet our timescales to enable us to bring the vehicle home with us.
His friendly, yet professional manner, was a breath of fresh air, and the rest of the team supported his efforts in a likewise manner.
We must also add that the whole experience provided by yourself and your team, including the ladies at Reception was a memorable experience. We look forward to meeting you all, and continuing our business with your dealership.
We are pleased to report that we are able to get two sets of golf clubs, plus two power caddies in the back of the clubman - a necessity for us.
Your kind invitation to golf and lunch with you on the West Course at Wentworth Golf Club is appreciated, and we look forward to this.
Brian and Rosie Mellor
"'The Sales Assistant, Samantha, is a credit to smart of Milton Keynes'. Mrs Susan Cox. " Sam Walsh
"OUTSTANDING" Tollbar Volvo Warwick - Sales Department
To Tollbar Volvo Warwick Sales Team, Thank you all for your help, having my car stolen was horrible, but thanks to all of you, you made a bad situiation in to a very enjoyable and outstanding experience, thank you again.