Our directors continually promote excellent customer service throughout Sytner Group dealerships, actively encouraging our teams to 'delight our customers' by going that extra mile.
We strive to achieve 'right first time' and encourage our teams to show initiative and provide outstanding levels of service.
We are thrilled that a number of our customers have taken the time to let us know how pleased they were with our service; you can read these comments below.
We welcome our customer’s comments, both positive or negative, as we strive to achieve our group aim of ‘The Best Company to do Business with’.
Simply 'click here' to make a comment on the service you have received from the Sytner Group.
"Kat provided us with very high quality information about the Audi cars we were interested in" 24_02_2015
Good evening, I would like to bring to your attention the excellent service and advice we received from Kat in your car sales team at Wakefield Audi. Kat provided us with very high quality information about the Audi cars we were interested in. She was extremely knowledgable about the cars and what they had to offer us, provided well organised test drives and generally looked after us with a friendly but very professional manner. She has a delightful personality and took a keen interest in us as a couple looking for the 'right' car to buy. Kat is obviously a great asset to your car sales team and we wish her well in her career with Wakefield Audi.
We thought you might like to know that in the end we did not purchase a new car from Wakefield Audi. This was not the result of anything Kat did or didn't do as she is an excellent sales person and the final decision was out of her hands. It was purely that your new car sales manager refused to offer any negotiation on price unlike a number of other Audi dealerships in other parts of the country. We have however placed a discounted order for a new Audi with an alternative dealership within 80 miles of Wakefield.
We hope that the above is helpful to you as Head of Business and that you will pass on our thanks to Kat for all she did to help us make our choice of new car.
Sue and Wil Andrews
"An absolute pleasure" Bentley ManchesterIt was an absolute pleasure dealing with the team at Bentley Manchester. I gave Jan my specifications a few months ago and after a couple of close matches he came up with the perfect GTC. A very friendly and effecient service. Highly recommended. Great mince pies as well!
""We were very satisfied with the service we received". " Customer testimonial
This was our first experience with BMW, and we were very satisfied with the service we received. Mr Leon Koumoundourpus was very helpful, informative, a great sales executive. - Mr Tanner
Great service throughout process. Would thoroughly recommend. Thank you very much Brian.
"An unforgettable experience!" Redhill Honda - Sales Department
Redhill Honda made this an unforgettable experience. On the handover day the car was in the showroom, sheeted over and at the last moment the salesman whipped the cover off and said "Welcome to your new car". My wife's face was a picture and money could not have bought that feeling. The Salesman Claudio De Freitas was charming, kind, helpful and very polite, a credit to them. We shall not forget this purchase. Now, the experience is even better, the car is wonderful and so much better that we could have expected. Thank you.
Guy Salmon Jaguar
"The most enjoyable car purchase" Guy Salmon Jaguar Northampton
This was the most enjoyable car purchase I have made in 40 years. Mark Scott was most helpful during the sale procedure.
"Obviously a great success for you all" Lamborghini BirminghamJust to say thank you very much for your kind invitation to your opening. The evening was obviously a great success for you all. I was thrilled to meet Stefan Winklemann, President and CEO of Automobili Lamborghini, I found his speech extremely informative. All the very best to you all for the future and thank you once again.
""I would say this has been the best"" Lexus Leicester - After Sales 23/09/2013"Always dealt with promptly and made welcome with teas and coffees, plus always informed if sales rep was going to be delayed. Brilliant Reception Staff. Compared to other Dealerships in Leicester, I would say this has been the best. "
"Inspires confidence" Graypaul Maserati Nottingham – Service
Your service team is very good. Paul Ennis particularly inspires confidence.
"The whole experience provided by yourself and your team, including the ladies on reception was a memorable experience." Sytner Sunningdale MINI
We've arrived safely back home, happy with our recent purchase of a mini cooper clubman, but still a little shell-shocked, as actually the purchase of a new car was the furthest thing from our thoughts when setting out on this trip.
We must say that Phil Tucker pulled out all the stops to help our deliberations about the purchase, and to meet our timescales to enable us to bring the vehicle home with us.
His friendly, yet professional manner, was a breath of fresh air, and the rest of the team supported his efforts in a likewise manner.
We must also add that the whole experience provided by yourself and your team, including the ladies at Reception was a memorable experience. We look forward to meeting you all, and continuing our business with your dealership.
We are pleased to report that we are able to get two sets of golf clubs, plus two power caddies in the back of the clubman - a necessity for us.
Your kind invitation to golf and lunch with you on the West Course at Wentworth Golf Club is appreciated, and we look forward to this.
Brian and Rosie Mellor
"'The Sales Assistant, Samantha, is a credit to smart of Milton Keynes'. Mrs Susan Cox. " Sam Walsh
"OUTSTANDING" Tollbar Volvo Warwick - Sales Department
To Tollbar Volvo Warwick Sales Team, Thank you all for your help, having my car stolen was horrible, but thanks to all of you, you made a bad situiation in to a very enjoyable and outstanding experience, thank you again.
Sytner Group is very proud to announce that we have now launched Graypaul Classic Cars; a dealership that works to source and sell only the finest, hand-picked, classic and sports cars. Building on the incredibly rich history and reputation of the Graypaul name, Graypaul Classic Cars is now the ‘new old name in classic and sports cars’.