Introducing Socially Distanced Handovers

From 1st June

Following the recent updated government guidance, we are pleased to announce that from 1st June, we can offer our customers the option to collect their new vehicle from their local dealership.

Our digital sales teams are in the process of directly contacting all customers who were unable to take delivery of their recently purchased vehicle due to the introduction of the Covid-19 lock-down, so please bear with us.

As many of our colleagues currently remain furloughed, please expect a call or email from a member of our wider Sytner sales team. During the call, we will explain the handover process in full, advise you of what to bring on the day and confirm your appointment date and time.

We look forward to welcoming you back very soon!

What should I expect when I collect my vehicle?

We have always taken the safety of our colleagues and customers very seriously and in the current climate that responsibility is even more critical. As a result we have changed our usual vehicle handover process to ensure the safety of our customers and colleagues and respect government guidelines.


When it’s time to collect your new vehicle, a member of the team will contact you to complete all of the relevant paperwork. In order to maintain social distancing, only one customer will be allowed in the handover area at any one time. For that reason, we also ask that where possible you collect your car by yourself.

Social Distancing

Upon your arrival at the dealership, you’ll be greeted by a member of staff who will direct you to the ‘Click & Collect’ handover area.

If you have a part-exchange, a member of the team will re-appraise your car after directing you to the dedicated handover area. When you enter the handover area, please apply disinfectant gel at the hand sanitising station, follow any instructional signs and maintain the recommended two metre distance between yourself and the Handover Specialist.

If there is any further paperwork that needs to be completed, you’ll be directed to the sanitised ‘Signing Space’ where the documents will be highlighted for your signature.

Increased Cleaning

Ahead of your visit, your vehicle will have been fully valeted and sanitised ready for collection.

The Handover Specialist will ensure social distancing measures are maintained throughout the entire collection process. To ensure your ‘Click & Collect’ appointment is swift, we will be offering a Post-Delivery Digital Handover on platforms such as Zoom, FaceTime and Skype so we can answer more detailed questions around the features of your car.

Your sanitised keys will be given to you in a sealed envelope and you’ll be free to drive away in your new car!