We're aware there may be a number of our customers who have concerns regarding an existing order, finance agreement or vehicle maintenance. As such, we have created a Frequently Asked Questions page on our website to try and provide you with the answers to these questions in one convenient location.
Naturally we can't cover every question there may be, so we have also included the best ways to contact us during this period of lock down.
From all of us at Sytner Mercedes-Benz we hope you are staying safe and well.
Mercedes-Benz and smart have agreed to extend the overdue service limit so as not to invalidate your vehicle’s warranty.
We are still accepting future bookings for service and MOT’s, please call us our Central Bookings Line on 01793 978864 or email us at email@example.com
As you might be aware, there have been a number of factory closures throughout the world over the past month or two, as a result many cars will have a delayed build date. Mercedes-Benz will prioritise the building of customer vehicles and wherever possible we will source an earlier car for you.
For immediate assistance contact 00800 1777 7777.
Breakdown support for hearing loss customers is provided via the following email address: firstname.lastname@example.org.
Alternatively you can contact us via email@example.com
You should contact Mercedes-Benz Financial Services on 0370 847 0700, and they will talk you through your options. You will be asked to keep the vehicle safe while MBFS arrange for the vehicle to be collected.
Mercedes-Benz Financial Services will arrange for 3rd party insurance to cover the vehicle, however you would not be permitted to drive it.
If Road Tax is due (for all agreements except Contract Hire) you should tax the vehicle, MBFS will arrange for this to be refunded at a later date.
As long as MBFS have been informed of your intention, they will block the balloon payment. The following options may be available to you:
Yes, unless they are advised otherwise.
We are sorry to hear that you have decided to leave the Mercedes-Benz brand, however Mercedes-Benz Financial Services will still be able to offer you an extension.
If you haven’t already, please contact us at firstname.lastname@example.org so we can update MBFS of your intentions. If your vehicle is due to be returned imminently, MBFS will call to talk you through the next steps.
We will be posting communications on this website as well as our Club website (www.thembclub.co.uk). The Club is also available as an App on IOS or Android, all you need to do is go to your App Store and search for "Sytner Club".
During these uncertain times, should you have any concerns or queries about any aspect of your finance agreement, including the ability to keep up your monthly repayments, we strongly advise that you contact your lender as soon as possible - rest assured, they are happy to help. The type of assistance they can offer will vary depending on your own individual set of circumstances, but starting with them early is key.
Below are the details of each of our main funding partners websites, the majority of which have been updated to include specific FAQ's relating to COVID-19 related concerns.
We are aware that all of our funding partners are experiencing an unprecedented demand on their customer services at present and whilst we unfortunately cannot advise you on your own individual set of circumstances, we are aware that the majority of companies that we work with are putting in place various options to support and assist you through these worrying times.
Fraud Awareness: Regrettably, it appears that our industry is being targeted during this difficult time by a minority of fraudsters and scammers who are sophisticated, opportunistic and will try many things to impersonate innocent and vulnerable customers. Therefore, we would urge you to remain vigilant when dealing with any individuals who contact you directly during this time unprompted and we would strongly advise you to follow the advice and guidance of the FCA in order to protect yourself. Find out more here