We take our responsibility to protect our colleagues and customers seriously. To ensure their safety, our dealerships are now temporarily closed.
We understand that you may have questions or concerns surrounding your vehicle. Please click here where you will find answers to these questions and contact details for our customer service teams.
If you are a keyworker, a number of our workshops will remain open to help keep your vehicle stay safely on the road. You can find more information about which of our workshops are open and how to contact us here.
We are experiencing high levels of customer enquiries, so we apologise for any delay in coming back to you. Please be assured that we will endeavour to respond to your message as soon as possible. Thank you for your patience during these unprecedented events.
Sytner Group Customer Services
Like all businesses within the UK and indeed, worldwide, we are closely monitoring the impact that COVID-19 is having on our business, our colleagues, customers and business partners.
We are very much aware and respectful of the Government’s message that all UK citizens and businesses must play their part to protect the most vulnerable in our society and to ensure that the NHS has the ability to care for the inevitable, increased number of patients that will be affected by the virus in the coming days and weeks.
For these reasons, the Board of Directors have taken the decision to close all Sytner Group showrooms to customers from close of business tomorrow, Tuesday 24th March.
Our workshops will however remain open until work already booked in is complete and will then support the sales teams to prepare purchased cars for delivery to our customers. Once this has been completed, our workshops will close to customers, with a number remaining open to support key workers.
We will also continue to support customers who wish to purchase cars, by launching a buy online option on our website. This will be live within the next few days and will allow you to obtain a part exchange valuation, apply for finance and have your car delivered, all without having to leave your home.
I would like to thank my fellow colleagues for their dedication over the last few weeks as we have together navigated our way through this challenge. They have all been amazing and I am immensely proud of what we have achieved.
Over the coming days, the Sytner team will work together, to care for our customers and look after each other’s well-being. This is a situation that we have not had to deal with before; we are entering uncharted territory and will be learning and adapting as we travel along this path.
Our teams will be working with our local communities to offer our support to frontline workers. We want to help ensure that keyworkers’ vehicles stay safely on the road and support where we can if they need help getting from place to place.
If you would like to follow our progress, we will use our social media pages to keep you updated on everything our teams are doing to support their communities.
We look forward to staying in touch and welcoming you back when we reopen.
Chief Executive officer
To our customers,
We would like to inform you of the actions that we have taken to ensure the well-being of our colleagues and customers, in response to the growing threat from coronavirus.
Shortly after the COVID-19 outbreak occurred in China, we began reviewing and implementing provisions as a part of our overall business continuity plan. This plan outlines specific steps Sytner Group has and continues to take to safeguard employees’ and customers’ health and well-being during a pandemic while ensuring the Company’s ability to maintain fundamental operations and continue providing essential services to our customers.
The plan includes:
The senior management team and Board of Directors of Sytner Group take the COVID-19 threat seriously and we are taking all reasonable measures to prepare for and mitigate the risk of COVID-19 to our team members, our customers and our business. To this aim, we ask that you inform us prior to your visit to let us know if you have been to any of the affected locations listed on the UK Government website, or if you have had to self-isolate due to potential exposure to the virus, so that we may discuss the best way in which to manage your requirements.
Thank you for your continued support of Sytner Group. We wish good health to all our customers, their colleagues and families.