Customer Service



At Sytner Group, we continually strive to deliver a level of service that delights our customers. If you would like to get in touch regarding any aspect of our service level then please do not hesitate to contact us directly using the links below. 

Whilst we make it our mission to create an unforgettable experience, if you are not satisfied or have any concerns, we will do all we can to resolve them quickly, effectively and to your satisfaction.

What should I do and who should I contact?

Our dealerships are independent businesses within our organisation. In the first instance, we recommend you contact the Head of Business responsible for the site which your complaint relates to. This will be the quickest way of resolving any issues you may have. If you would like to contact the Head of Business, please click here

In the unlikely event our Heads of Business have been unable to resolve your issue or you feel the severity of your complaint requires the attention of our Divisional Managing Directors or Franchise Directors, please complete the contact form here.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here


Customer Satisfaction Survey


We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships.

We ask five simple questions:

  • Did we make you feel welcome?
  • Did we fully understand your requirements?
  • Do you intend to use our services again?
  • Did we treat you in a professional and friendly way?
  • Did you enjoy dealing with us?


Did we make you feel welcome?
During the last three months, the Sytner Group team have scored a 97% positive response to these questions.