Customer Satisfaction Survey



At Sytner Group, we are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships.

We ask five simple questions:

  • Did we make you feel welcome?
  • Did we fully understand your requirements?
  • Do you intend on using our services again?
  • Did we treat you fairly?
  • Did you enjoy dealing with us?


Did we make you feel welcome?
We look forward to offering you a warm welcome to one of our dealerships very soon, so you may be interested to read the latest feedback we received when we asked our customers just that. We show all positive and negative comments excluding (very rarely) comments which are personal or potentially offensive.