MINI Proactive Care Service
Relax. We Care.
You and your MINI are in very good hands with your MINI Service Partner. Our Proactive Care service promise ensures that MINI is always by your side.
Any service or maintenance requirements are detected at an early stage, and enables us to provide you with the best solution for any situation. You will receive professional support from our experts. You enjoy total peace of mind - on and off the road.
YOUR BENEFITS AT A GLANCE
PROACTIVE.
TAILORED.
PROFESSIONAL.
MINI PROACTIVE CARE: SERVICE THAT THINKS AHEAD.
MINI Proactive Care connects you effortlessly to the world of MINI Service and beyond - so you can focus on the fun while we handle the details.
PERSONALISED SERVICE APPOINTMENTS.
When maintenance or repairs are needed, your MINI Service Partner will automatically reach out with a tailored appointment suggestion. Always proactive.
PERSONALISED SOLUTIONS.
Help is just a call or tap away. Our experts can assist remotely, or we’ll connect you to the nearest MINI Service Partner. Quick, professional, and ready to get you back on the road.
RELAX. WE CARE.
Breakdowns? Accidents? Relax. We Care. MINI Service with Proactive Care ensures support from our experts. With Roadside Assistance across most of Europe, we’ve got you covered - every step of the way.
EXCEPTIONAL SERVICE NETWORK.
With our MINI Service Partners, you're guaranteed personalised care. From remote and personalised MINI Service video consultations to 24/7 drop-off and pick-up services, MINI Proactive Care is innovative, personal, and built for your convenience.
GET CONNECTED TO YOUR MINI.
HERE'S HOW.
Sensors automatically transmit vehicle data to MINI.
Issues can be detected early and sorted by urgency.
We will contact you if action is needed either via the MINI App, by email, SMS or a message sent directly to your MINI. If urgent, we’ll call you.
You will receive competent assistance on site, via remote services or an appointment offer with a MINI Service Partner of your choice.
ALL YOU NEED.
Simply download the MINI App² and enable notifications.
Activate your MINI Connected account.
Enter your vehicle details and preferred MINI Service Partner.
Enter your email address and telephone number.
Set the appropriate notifications and permissions.
Alternatively, you can follow the same steps in the MINI Portal.
INTELLIGENT AND SMART.
Did you close the windows? Want to check your fuel level, range and mileage? Just tap into the MINI App and instantly view the key details about your MINI from the Vehicle tab, including:
Vehicle Status – oil level, fuel level, battery charge & service notifications
Remote Services – vehicle search, lock/unlock doors, flash light
Direct access to accident and breakdown assistance
Book appointments with your MINI Service Partner with just a few clicks.
FAQS.
We need your current details to ensure we can get in touch with you if necessary so you get to benefit from all the advantages of MINI Proactive Care. Please also make sure that you have consented to our use of your data and that your MINI is registered to your MINI Connected account. This is the only way we can offer you comprehensive and tailored support in the event you require a service.
Condition Based Service is part of MINI Proactive Care. It is therefore a key element of our MINI service pledge to you, to detect function failures and maintenance requirements with your MINI at an early stage. At MINI, maintenance is not routinely performed at fixed intervals but is based on actual vehicle usage. The Condition Based Service monitors the condition of components for wear as well as fluid quality through sensors and specific algorithms. When the vehicle is new, it will display a theoretical first service date which will be revised as you use the vehicle. This means you will only be alerted when a service is required.
The MINI App is your companion for a vast set of relevant vehicle features and functionalities. It connects you with your MINI and gives you instant access to your MINI’s status. You can see when your next service is due as well as, check your electric range and charging status, and even use the MINI App as a Digital Key. Remote services let you search for your vehicle in say, a big car park, lock/unlock doors and adjust climate control remotely. It also gives you direct access to your MINI Service Centre.
The windscreen is a key factor in the vehicle’s overall rigidity, functionality and safety. After replacing the windscreen, it is necessary to recalibrate the sensors, cameras and head-up display. In order to do this, the MINI Certified Technicians use MINI specific tools which they are specially trained to use. This perfect calibration is essential to ensure that your vehicle’s safety systems and the automatic windscreen wipers function correctly.
Yes, through Remote Software Upgrades, your MINI receives quality improvements and, depending on the country of delivery, model and equipment, new functions or functional improvements free of charge and over the air. Once a Remote Software Upgrade is available for your vehicle, you will receive a notification via the MINI App on your smartphone and in the central instrument (“MINI Interaction Unit”) of your vehicle.
RELAX. WE CARE.
MINI BATTERY HEALTH CHECK.
The battery is at the heart of all-electric MINI vehicles. Regular assessments of its performance are crucial. Our MINI experts monitor charging patterns, check for degradation and ensure the management system is functioning correctly.
MINI GLASS REPAIR.
Using advanced repair methods and state-of-the-art technology, our MINI Certified Technicians can often repair your windscreen and windows without needing to replace them. Why settle for anything less?
MINI BRAKE SERVICE.
Sensors at the front and rear axles of your MINI monitor wear and tear and let you know in good time if something needs replacing. Our service examines the brake discs, pads and brake fluid to ensure everything is returned to perfect condition.
MINI WHEELS AND TYRES SERVICE.
Our MINI Service specialists take care of all aspects of your tyres or wheels from fitting, inspecting, maintaining and storing. They also ensure that wheels and chassis components are perfectly tuned to each other.