Sytnerdrive Accident Aftercare

Contact Sytnerdrive on 0344 571 2719.

Contact Sytnerdrive today on 0344 571 2719

Available exclusively to Sytner BMW customers, Sytnerdrive Accident Aftercare gives you peace of mind when you need it most.

The highly trained team is available to take your call 7 days a week to guide you through the accident process so you remain mobile.

At Sytner Group, we pride ourselves on not only helping you find the perfect car, but also providing a first-class aftersales service. As part of this commitment, working in partnership with Auxillis, we are proud to offer a complete accident management service; Sytnerdrive Accident Aftercare. And what's more, the service is complimentary. All services are provided by Auxillis.

If you lose the use of your car as the result of an accident that was not your fault, you can rely on Sytnerdrive Accident Aftercare to get you straight back into the driving seat of a vehicle of the same standard as the one you originally chose*.

Despite what your insurance company may lead you to believe you can choose exactly where to take your car for repair. What's more, you need only get a single estimate. Our manufacturer-trained professionals work to the highest standards using only the original manufacturer's parts – guaranteeing that your warranty remains intact. This is vital in protecting the resale value of what may well be your second biggest asset.

Benefits at a glance

Call Sytnerdrive before your insurer and they will take care of everything for you.  Liaising with other parties so you don’t have to. Sytnerdrive keep you up to date with your repair through their online claims portal, pay for the repair and recover the cost on your behalf from the at-fault parties insurer.       

If your car is not roadworthy, Sytnerdrive will recover it to your preferred Sytner BMW bodyshop.

Drive away in a model of equivalent quality while your car is being repaired.

Genuine BMW parts ensure that your car is repaired to it's original standard and your warranty is protected.

The Sytnerdrive Accident Aftercare service is complimentary. You will have no insurance excess to pay - if you use your own insurer, they may insist you pay your excess up front, advising you that you may get it back at a later date.


How it works.

Using the Sytnerdrive Accident Aftercare service couldn't be simpler. The team is on hand seven days a week and are fully trained to guide you through the process and keep you mobile.

  1. If you've had an accident, make your local Sytner bodyshop or 0344 571 2719 (out of hours) your first call to discuss your claim.

  2. If your claim is accepted, you will be contacted to schedule your vehicle repairs and arrange a replacement vehicle.

  3. The team of skilled technicians will carry out any repairs and arrange the collection of your vehicle from the bodyshop once complete.

  4. All repair and replacement vehicle hire costs will be charged to the third party insurer^

In the event of an accident, remember the following...

Gather all third party details including full name, address, email address, telephone number and details of any passengers.  

Capture the make, model and registration of the third party vehicle(s).

Take clear photos of all vehicle involved, from each side, corners, front and rear. 

Record the date, time and precise location of of the accident. If possible, create a simple sketch of the road / vehicle positions.

Obtain contact details of any witnesses present.


Terms and Conditions.

The accident must be 'non fault' in order to use the Sytnerdrive Accident Aftercare service in it's entirety.

*The provision of a replacement vehicle is subject to you having no use of another suitable vehicle and proof of your need for a quality car.

** Your vehicle will be recovered if it is not roadworthy. During business hours, your vehicle will be recovered to the nearest Sytner Group bodyshop facility. Out of hours, your vehicle will be recovered to a secure compound and arrangements will be made to transfer your vehicle to the nearest Sytner Group bodyshop the following day.

^If both the repair and replacement vehicle hire service is used, no payment is required from the customer. Auxillis will submit all costs to the third party insurer upon receipt of the completed repair invoice from Sytner Group. If due to accident circumstances the repair is authorised by customer's own insurer, the “excess” amount agreed within the insurance policy would need to be paid upon collection of the repaired vehicle.

Auxillis is authorised and regulated with the Financial Conduct Authority (FCA) to conduct general insurance business. Their Registration Number is 312423 and this can be confirmed on the website

The principle of Treating Customers Fairly (TCF) is at the heart of everything Auxillis do, ensuring all customers needs are fairly assessed and met.

Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS.

Auxillis are also registered with the Information Comissioner's Office (ICO).

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