Sytnerdrive Accident Aftercare

Getting you back on the road, quickly.

Had an accident, not your fault? Here's what you need to do next...

Know the steps to take if you have a non fault accident...

At Sytner we pride ourselves on not only supplying you with the perfect car but also providing great after sales service and care. As part of this commitment, the complimentary Sytnerdrive Accident Aftercare service is available for all our valued customers.

Contact your preferred retailer or call the Sytnerdrive out of hours number on 0344 571 2719

Important steps to remember...

Gather all third party details including full name, address, email address, telephone number and details of any passengers.  

Capture the make, model and registration of the third party vehicle(s).

Take clear photos of all vehicle involved, from each side, corners, front and rear.

Record the date, time and precise location of of the accident. If possible, create a simple sketch of the road / vehicle positions.

Obtain contact details of any witnesses present.


Benefits at a glance

Call Sytnerdrive before your insurer and they will take care of everything for you.  Liaising with other parties so you don’t have to. Sytnerdrive keep you up to date with your repair through their online claims portal, pay for the repair and recover the cost on your behalf from the at-fault parties insurer.       

If your car is not roadworthy, Sytnerdrive will recover it to your preferred Sytner Mercedes-Benz bodyshop.

Drive away in a model of equivalent quality while your car is being repaired.

Genuine Mercedes-Benz parts ensure that your car is repaired to it's original standard and your warranty is protected.

The Sytnerdrive Accident Aftercare service is complimentary. You will have no insurance excess to pay - if you use your own insurer, they may insist you pay your excess up front, advising you that you may get it back at a later date.

Sytnerdrive Accident Aftercare

How it works

Using the Sytnerdrive service couldn't be simpler. The team is on hand seven days a week and are fully trained to guide you through the process and keep you mobile.

If you've had an accident, make your local Sytner bodyshop or 0344 571 2719 (out of hours) your first call to discuss your claim.

If your claim is accepted, you will be contacted to schedule your vehicle repairs and arrange a replacement vehicle.

The team of skilled technicians will carry out any repairs and arrange the collection of your vehicle from the bodyshop once complete.

All repair and replacement vehicle hire costs will be charged to the third party insurer^

Who can use Sytnerdrive Accident Aftercare?

Sytnerdrive Accident Aftercare is available to all Sytner Mercedes-Benz customers and your family. If you are in need of an accident aftercare service, Sytnerdrive can give you peace of mind when you require it most.

Contact your retailer or if out of hours, call -

0344 571 2719

Welcome to The Club

Designed to ensure that you receive our very best levels of customer care throughout your relationship with us.


Spread the cost of unexpected repairs over 3 to 6 months and pay zero interest with Bumper interest free repairs.

Aftersales Offers

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Service Plan

Spread the cost of your servicing with a Mercedes-Benz ServiceCare plan, from just £31 per month*