If you've had an accident, make your local Sytner bodyshop or 0344 571 2719 (out of hours) your first call to discuss your claim.
A complimentary accident management service, giving you peace of mind when you need it most.
At Sytner Group, we pride ourselves on not only helping you find the perfect car, but also providing a first-class aftersales service. As part of this commitment, working in partnership with Auxillis, we are proud to offer a complete accident management service; SytnerDrive. And what's more, the service is complimentary. All services are provided by Auxillis.
What is SytnerDrive?
In the unfortunate event you've had an accident that wasn't your fault, SytnerDrive is a complimentary service that can help to quickly and efficiently get you back on the road.
From vehicle recovery, to coordinating repairs and arranging your replacement vehicle hire, SytnerDrive do the hard work and liaise with all parties, saving you time and hassle.
Benefits at a glance
Drive away in a model of equivalent quality while your car is being repaired.*
Genuine parts ensure your car is repaired to it's original standard and your warranty is protected.
SytnerDrive work with your insurer and the third party on your behalf, saving you the time and hassle.
If your car's not roadworthy, we'll recover it to your local Sytner bodyshop.**
Who can use the SytnerDrive service?
Available to all Sytner customers and your family, if you are in need of an accident management service, SytnerDrive can give you peace of mind when you need it most.
Vehicle repair services
Despite what your insurer may say, it's up to you where your car is repaired after a non fault accident and you only need to get a single estimate. Our trained technicians work to the highest standards and use only genuine parts to guarantee not only peace of mind, but that your warranty and car's resale value are protected.
How it works
Using the Sytnerdrive service couldn't be simpler. The team is on hand seven days a week and are fully trained to guide you through the process and keep you mobile.
If your claim is accepted, you will be contacted to schedule your vehicle repairs and arrange a replacement vehicle.
The team of skilled technicians will carry out any repairs and arrange the collection of your vehicle from the bodyshop once complete.
All repair and replacement vehicle hire costs will be charged to the third party insurer^
For out of hours assistance, please call 0344 571 2719
The accident must be 'non fault' in order to use the SytnerDrive service in it's entirety.
*The provision of a replacement vehicle is subject to you having no use of another suitable vehicle and proof of your need for a quality car.
** Your vehicle will be recovered if it is not roadworthy. During business hours, your vehicle will be recovered to the nearest Sytner Group bodyshop facility. Out of hours, your vehicle will be recovered to a secure compound and arrangements will be made to transfer your vehicle to the nearest Sytner Group bodyshop the following day.
^If both the repair and replacement vehicle hire service is used, no payment is required from the customer. Auxillis will submit all costs to the third party insurer upon receipt of the completed repair invoice from Sytner Group. If due to accident circumstances the repair is authorised by customer's own insurer, the “excess” amount agreed within the insurance policy would need to be paid upon collection of the repaired vehicle.
Auxillis is authorised and regulated with the Financial Conduct Authority (FCA) to conduct general insurance business. Their Registration Number is 312423 and this can be confirmed on the website https://register.fca.org.uk/
The principle of Treating Customers Fairly (TCF) is at the heart of everything Auxillis do, ensuring all customers needs are fairly assessed and met.
Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS.
Auxillis are also registered with the Information Comissioner's Office (ICO).